Senior Product Manager

DirectDefense•Englewood, CO

18h•$140,000 - $150,000

About The Position

We are seeking a Senior Product Manager to own and evolve our Managed Security Services portfolio, including Managed EDR, XDR, and SOAR, delivered through our next-generation security platform. This role sits at the intersection of product-led SaaS development and service product management, ensuring that platform features, service offerings, and commercial models are tightly integrated and market-leading. You will be accountable for the end-to-end product lifecycle—from market discovery and customer insight to roadmap definition, execution, and go-to-market enablement. This role requires deep collaboration across Engineering, Security Operations, Sales, Marketing, Customer Success, and Finance.

Requirements

8+ years of product management experience in SaaS, cybersecurity, or platform products
Proven experience owning managed services or service-enabled platforms
Deep understanding of: EDR, XDR, MDR, and SOC operations Security automation and SOAR concepts
Hands-on experience with Aha! for roadmap and release management
Strong ability to translate complex technical concepts into clear customer and business value
Experience working cross-functionally with Engineering, Security Ops, Sales, and Finance
Familiarity with frameworks such as MITRE ATT&CK, NIST CSF, Zero Trust architectures

Responsibilities

Own the product vision and roadmap for Managed EDR, XDR, and SOAR platform capabilities and associated managed services
Conduct ongoing market research, competitive analysis, and customer discovery to inform strategy
Translate market and customer needs into a clear product strategy, positioning, and differentiation
Track industry trends across cybersecurity, MDR, automation, AI-assisted security operations, and compliance
Define and maintain: Personas (SOC analysts, security leaders, IT admins, executives) User journeys and workflows across detection, investigation, response, and reporting
Create and manage: Epics, features, user stories, and acceptance criteria Prioritized backlogs aligned to business outcomes
Lead release planning, sprint readiness, and roadmap execution in partnership with Engineering
Drive commit cycles (business commit → concept commit → execute commit) with measurable outcomes
Define and evolve managed service offerings, including: Service scope and characteristics SLAs, response times, escalation models Service tiers and packaging
Develop commercial artifacts, including: SKUs and service bundles Pricing models (per endpoint, per user, per tenant)
Create internal positioning guides, service descriptions, and enablement materials
Collaborate with Marketing and Sales on: Product and service positioning Buyer and persona-specific messaging Competitive battlecards and differentiation
Support customer-facing teams with: Product training Roadmap briefings Feedback loops from the field