Senior Product Manager

nCino, Inc.•Wilmington, NC

About The Position

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. This role leads the implementation process of a client’s products and services, working across cross-functional teams to deliver new or upgrade existing products. The Senior Product Manager participates in project planning and scheduling. The position involves owning the product roadmap, validating it with customers, and representing the product vision in planning sessions with Design and Architecture/Engineering. Key responsibilities include involvement in major milestones, sprint reviews, and weekly demos. The role also entails leading customer-facing Early Adopter conversations, developing strategic launch plans, and helping junior product team members interpret success metrics. A deep understanding of nCino Product Knowledge is essential to lead customer conversations, explain value, vision, and roadmap, and handle objections. The role also involves leveraging AI and machine learning capabilities to enhance product decision-making, identify customer behavior patterns, forecast trends, uncover unmet needs, and apply AI-powered analytics to validate assumptions and track adoption. Collaboration with engineering to integrate AI/ML features and staying informed on emerging technologies is also a key aspect.

Requirements

Bachelor’s Degree in Computer Science or a related field with 5+ years of experience/proficiency or a combination of education and experience
Experience in presenting to multiple layers of a company, including executives
Strong understanding of software development processes, technologies, and methodologies
Experience being involved in the sales cycle and conducting customer interviews
Outstanding written and oral communication skills
Proven ability to plan and deliver products in an agile environment
Demonstrable ability to gather and transform product feedback into actionable requirements
Travel Requirements - <10%

Nice To Haves

Advanced knowledge of Agile principles
Advanced knowledge of the commercial, small business banking, treasury, consumer space in relation to both processes and regulations
Experience with loan origination software/technology

Responsibilities

Ideate - Own the roadmap
Identify next highest priority problems to solve
Validate the roadmap with customers
Take output from junior product team members' research to advance the planning
Plan - Represent the Product vision for your feature/feature set in planning sessions with Design and Architecture/Eng
Build - Be involved in key milestones
Major stakeholder in sprint reviews and weekly demos
Launch - Lead customer-facing Early Adopter conversations
Develop strategic launch plan with cross-functional team
Grow - Help junior product team members' interpret success metrics, work with customer awareness
Lead conversations with customers in all segments about the value of your feature(s) in how they solve business problems as well as the vision and roadmap for the overall experience this feature connects to and how that will further add value to our customers
Handle objection handling through your deep knowledge of how other customers use the feature or have adjusted their business process to gain value
Leverage AI and machine learning capabilities to enhance product decision-making, identify customer behavior patterns, forecast trends, and uncover unmet needs
Apply AI-powered analytics to validate product assumptions, track adoption, and surface opportunities for improvement
Collaborate with engineering to explore and integrate AI/ML features that add value to the customer experience
Stay informed on emerging technologies and their potential application across the product lifecycle