Senior Product Manager

Press Ganey

42d•$140,000 - $155,000•Hybrid

About The Position

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. As a Senior Product Manager, you’ll be working directly with the Member Experience team, with a particular focus on developing and growing products/solutions that are primarily focused on the health insurance market. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing user experiences. This role will focus specifically on designing and building products for the payvider market. A payvider is an integrated healthcare organization that both delivers medical care and operates a health insurance plan, aligning provider services and payer functions under a single system to improve cost, quality, and care coordination.

Requirements

Bachelor’s degree in a related field is required, MBA/MHA preferred
5+ years of SaaS product management experience, preferably within healthcare
Experience working with payers and/or understanding landscape of the US Healthcare Insurance marketplace strongly preferred
Survey/ Market Research or Voice of Customer experience preferred but not required.
Self-starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically.
Experience working in agile product development methodology
Have a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business
Experience soliciting user and industry feedback: interviewing customers and non-customers, leading focus groups for product design/development
Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions
Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc.
Experience with customer/client management, and managing the tension between customers’ wants and needs as part of the broader product/portfolio strategy
Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle
Excellent strategic thinking, analytical and critical thinking skills
Superior project management, time management, and organizational skills, and the ability to quickly adapt to multiple priorities
Outstanding written and verbal communication skills

Responsibilities

Gain a deep understanding of the market, competitive landscape, and client experiences.
Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding.
Be the central point of communication around your product.
Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements.
Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.
Work closely with … Executives and leadership to gain a stronger understanding of the business needs and priorities.
Clients to solicit feedback on products and services, and to better understand their problems and pain points.
The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
The Engineering team to ensure the product is brought to market according to business requirements and client expectations.
The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
May require occasional travel a few times a year.