Senior Product Manager

Circle K•Charlotte, NC

16d

About The Position

Be a key part of Circle K’s journey as we create the future of our customer experience through an exciting digital transformation. We are dedicated to fostering a dynamic and innovative product and UX culture, where your work will directly contribute to making life easier for millions of our customers worldwide. This is a fantastic chance to leverage your skills to influence a major global enterprise, drive significant improvements, and explore international opportunities within a company committed to growth and winning in the market. Circle K is redefining how customers experience fresh food in our stores and are growing our product organization with a Senior Product Manager who will own and scale our next‑generation In-Store Ordering & Checkout experience — spanning in‑store kiosks, integrated ordering flows, backend orchestration, merchandising alignment, and seamless payment. This is an opportunity to build a net‑new product area inside a global enterprise, influence the future of digital convenience retail, and directly impact millions of customers.

Requirements

7+ years of product management experience, including owning complex digital or omnichannel products end‑to‑end.
Experience launching or scaling self‑service, ordering, or checkout solutions (kiosks, mobile ordering, POS-integrated systems, or similar).
Demonstrated ability to lead in matrixed enterprise environments with high ambiguity, driving alignment across many stakeholders.
Strong strategic thinking, problem-solving, and storytelling skills; able to influence at senior levels.
Strong technical fluency with modern digital retail systems, including POS, payments, ordering orchestration, menu or item management, and APIs.
Experience collaborating closely with UX, engineering, and data teams on complex digital journeys.
Bachelor’s degree in Business, Engineering, Computer Science, HCI, or related field.

Nice To Haves

Experience in convenience retail, QSR, grocery, or food service technology.
Service design or design thinking certification/experience.

Responsibilities

Product Strategy & Vision Define and articulate the long‑term vision and strategy for Circle K’s food ordering and kiosk experience, grounded in customer insights, store operations realities, and our broader digital ecosystem.
Develop and maintain a multi‑year product roadmap aligned to value drivers for food, merchandising, loyalty, and digital engagement.
Drive clarity in an ambiguous and emerging space, transforming early concepts into structured plans, pilots, and scaled rollouts.
End-to-End Product Ownership Own the complete product lifecycle — discovery, service design, requirements, delivery, launch, optimization, and expansion.
Coordinate across frontend UX, backend ordering systems, POS, payments, and menu management teams to deliver a cohesive, stable, and scalable platform.
Define KPIs for product success (conversion, attach rate, throughput, menu configuration time, etc.) and use analytics to continuously improve.
Cross-Functional Leadership Partner closely with the Food team to represent customer needs and store associate needs, translating into experiences that drive our food business.
Work closely with cross-product partners across Loyalty, Merchandising, Retail Media, Global Payments, and Store Operations to ensure food promotions, bundles, rewards, and personalized offers work seamlessly on kiosks.
Partner with engineering, UX/UI, data science, finance, and operational leaders to ensure alignment and strong execution.
Serve as the connective tissue across multiple business units, ensuring awareness, alignment, and advocacy for the food ordering experience.
Customer & Service Design Focus Lead customer‑centric discovery, mapping end‑to‑end service experiences including ordering, prep, fulfillment, and payment.
Work with UX to conduct user research in stores to understand customer needs, friction points, and operational workflows.
Ensure kiosk experiences are intuitive, fast, and optimized for real-world retail environments.