Senior Product Manager

Loancrate•Los Angeles, CA

39d•Remote

About The Position

We started Loancrate to make home-buying simpler and less expensive for lenders and borrowers. Today, mortgage lenders are stuck running their companies on software products built 20 years ago. These products are slow, unstable, and don't lead to material improvements in efficiency. When using these systems, the average human cost to originate a loan is still over $11,000. Loancrate builds AI-native tooling to automate mortgage workflows. Our ultimate goal is fully automated origination, which has the potential to save lenders over $16B in operating expense per year. Since starting in 2020, our remote team has enabled our customers to power >$85 billion in new home loans. We are a group of people excited to tackle the complexity of the home-lending industry. We care about collaboration, very open communication covering the good & the bad so that we learn from our decisions quickly, and ultimately having fun while we're building. You'll fit in well if you like diving deep quickly! The Opportunity Our dreams are big and we have much to build! We're looking for a Senior Product Manager who thrives on complexity, moves fast, and wants their work to actually matter. You'll own a product area end-to-end - embedded with a world-class Engineering team, in constant contact with customers, and making real decisions about what gets built. This isn't just a role where you manage a backlog and write tickets. You'll be setting direction, and people will follow it. We know mortgage technology doesn't sound like the most exciting industry on the surface - we get it. But here's the reality: home lending is a $2 trillion market that still runs on software built before the iPhone existed. AI is fundamentally changing what's possible, and Loancrate is executing seriously at that intersection. Our Engineering team is exceptional - fast, senior, and deeply product-minded. The problems are genuinely hard. The stakes are high. And the work you ship here will touch billions of dollars in home loans. You're the type of PM who gets energy from being close to the customer and close to the code. You're curious about the domain, not just the product - you'll want to understand why an operator does things the way they do, not just what they're clicking. You don't need a lot of process to do your best work - you create clarity where there isn't any, write specs engineers actually enjoy reading, and ship things you're proud of.

Nice To Haves

🏦 Experience building B2B SaaS products in a regulated industry (fintech, insurtech, healthcare, or similar). Mortgage or lending experience is a big plus.
🤖 Comfort working on AI-powered products - you understand the unique challenges of shipping systems with non-deterministic outputs and know how to design for uncertainty.
🔬 Strong instinct for customer research - you know how to ask the right questions, synthesize qualitative signal, and turn it into actionable product insights.
📊 Data fluency - you’re comfortable pulling dashboards, digging into the numbers, and forming hypotheses from quantitative data.
🚢 Track record shipping products in a fast-moving startup environment, including managing ambiguity and making decisions without complete information.
📝 Exceptional written communication - your specs, docs, and async updates are clear, concise, and actually get read.
🤝 Ability to build strong working relationships with engineers. You understand technical tradeoffs well enough to have credible conversations and earn trust.
📈 Experience owning product metrics and using them to guide iteration - not just tracking vanity metrics after the fact.
🎯 Strong product intuition shaped by direct customer exposure - you’ve spent time in the field with real users, not just reading NPS scores.

Responsibilities

Own the end-to-end product lifecycle for your area - discovery, definition, delivery, and iteration - driving outcomes in lockstep with Engineering and Design.
Lead customer discovery with mortgage lenders, loan officers, and ops teams - running interviews, digging into workflows, and turning what you learn directly into product decisions.
Build and own a roadmap grounded in customer evidence, business strategy, and technical feasibility - and hold the team accountable to it.
Drive how we turn non-deterministic LLMs into reliable, mission-critical mortgage automation - defining requirements, evaluating tradeoffs, and setting success criteria alongside Engineering.
Craft well-structured product specs and acceptance criteria that give Engineering and Design the context and clarity needed to move quickly and iterate intentionally.
Set clear success metrics for every major initiative and drive post-launch iteration until the outcomes are there.
Be the voice of the customer in technical architecture discussions - pushing back hard when tradeoffs compromise the user experience.
Partner with Sales and Customer Success to shape positioning and influence deal cycles for your product area.
Make the hard calls on scope - you ship focused, well-executed products and know when to ship with conviction.
Drive Loancrate's product strategy forward through active participation in roadmap planning and cross-team initiatives.