Senior Product Manager

Smartling

22d•Remote

About The Position

Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love. We are seeking an experienced Product Manager who can take charge and work with our customers and internal stakeholders to define and build features to optimize work. You will work directly with engineering, service, and customer teams to build requirements and shape the future of our tools for customers.

Requirements

5+ years of product management or project leadership experience
Technical experience in understanding data tools such as Looker and MySQL
Knowledge of using AI/LLMs in a product
Technical experience and a thorough understanding of file types such as JSON, XML, and HTML
Understanding of Product Design fundamentals and SaaS User Experience patterns
Ability to clearly and effectively communicate with different stakeholders - connecting with customers, end users, vendors and internal teams
Experience investigating user problems and needs and translating them into actionable themes that drive towards the Product Vision
Comfort level making decisions with the knowledge at hand
Experience partnering closely with design and engineering - getting to know the details of the design and technical solution
Prior experience in prioritizing features and working with development teams in defining requirements and developing a Roadmap
A home office setup conducive for working remotely, and the ability to work effectively as a remote team member

Nice To Haves

Previous experience working with localization software or involvement in localization processes
Technical knowledge - understanding the development of web apps, both Backend and Frontend

Responsibilities

Be responsible for driving our vision and working with your engineering team to deliver user-friendly features
Regularly engage with customers, users, and internal business stakeholders to surface insights and problem statements to inform the Vendor Experience’s roadmap and vision
Partner with your engineers and designer to define and finalize feature requirements
Own, define, and execute on your Roadmap - aligning it to the company strategy
Validate and prioritize all incoming feedback to find features that will help us achieve our vision
Support our Customer Success and Support teams with any customer questions
Work with our Documentation and Training team to develop internal and external communication material
Stay up to date with competitor tools and offerings