Senior Product Manager

Bonterra

15d • $110,000 - $135,000

About The Position

About Bonterra Bonterra exists to propel every doer of good to their peak impact. Our vision: increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know this is bold, but we believe technology, innovation, and expertise will unlock new levels of trust, efficiency, and growth across the entire social good sector. With an unmatched network of over 20,000 customers, including 180,000+ nonprofit organizations and more than 50% of Fortune 100 companies, Bonterra is the market leader in innovation for social good technology. Today, that leadership is accelerating as we pioneer the application of generative AI to transform how social good organizations fundraise, manage, and deliver impact. Position Overview Bonterra's Case & Impact Management category equips social-good organizations with the systems they need to manage programs, measure outcomes, and communicate their results. Apricot, our leading case management platform, is used by nonprofits and public agencies to coordinate services, track outcomes, and translate operational data into evidence of impact. We are seeking a Senior Product Manager to do something genuinely hard and important: unlock the impact story living inside real nonprofit program data and turn that understanding into products that transform how organizations manage their programs, communicate their results, and compel the donors and funders who make their work possible. This role sits at a uniquely high-leverage intersection. You will work shoulder-to-shoulder with Bonterra's platform and AI teams to develop deep fluency in how diverse nonprofit programs are structured and operated, and use that fluency to build the next generation of case management agents and define the industry's first impact data product: a structured, trustworthy data layer that captures what happened, relative to goals, over time, across the full spectrum of health and human services programs. You will take that impact data and make it useful everywhere it matters across the Bonterra ecosystem. Surfaced inside donor communications in EveryAction, embedded in volunteer and CSR workflows in Deed, powering automated grant reports and impact statements that used to take weeks to write by hand. This is a role for someone who is energized by ambiguity, comfortable with complexity, and deeply motivated by the idea that better data infrastructure can change how the social sector understands and communicates its own value.

Requirements

• A signal extractor. You are energized by complexity. You can develop fluency in how diverse organizations structure their work and find the patterns that unlock better defaults, smarter automation, and cleaner product design.
• An agentic product thinker. You understand how AI agents work, where they create genuine value, and how to design human-AI workflows that earn user trust over time.
• Customer-problem obsessed. You measure your success by the problems you eliminate and the outcomes customers achieve, not by feature counts.
• Technically fluent. You can engage deeply with engineers and AI/platform teams on architecture, tradeoffs, and long-term scalability, even if you don't write production code.
• A systems thinker. You think beyond individual screens to platforms, workflows, and ecosystems, including how data created in one product creates value in another.
• Mission-driven but pragmatic. You want to change the world, and you understand that durable impact requires focus, discipline, and strong execution.
• 5+ years of product management experience in PE-backed SaaS, with experience owning complex, data-oriented or platform-oriented products.

Nice To Haves

• Experience working with or alongside AI/platform engineering teams, with a thoughtful approach to where AI creates real value.
• Direct experience with reporting, analytics, or data products, ideally in environments serving diverse customer segments with varying needs.
• Experience in health and human services, nonprofit technology, CSR, ESG, or adjacent enterprise domains is a strong plus.
• You've successfully: Led a multi-quarter product initiative that materially improved customer adoption, retention, revenue, or operational efficiency.
• Made and stood behind difficult product tradeoffs, balancing near-term delivery with long-term platform health.
• Shipped foundational capabilities, including data layers, integrations, or AI-assisted workflows, that enabled multiple downstream teams, products, or use cases.

Responsibilities

• Own the product vision and outcomes for Bonterra's impact data product and AI-powered case management capabilities, with end-to-end accountability from discovery through delivery, adoption, and measurable business impact.
• Partner deeply with platform and AI agent teams to develop shared understanding of how social good organizations structure and operate their programs, turning that knowledge into smarter systems and automated workflows.
• Define and build the impact data product: a structured, extensible data layer that captures what happened, relative to goals, over time, and makes that data usable for grant reporting, fundraising, and cross-product integration.
• Lead the development of AI-powered case agents that reduce manual burden for direct service staff, surface the right information at the right moment, and make complex program workflows feel effortless.
• Drive integrations between the impact data product and other Bonterra products, enabling use cases like surfacing real-time impact context inside donor emails, volunteer engagement flows, and CSR program reporting.
• Set and execute product strategy for your portfolio, balancing customer value, platform scalability, and Bonterra's growth objectives.

Benefits

• Generous Flexible Time Off (FTO) Policy
• Equity for ALL regular, full-time employees from individual contributors to management, share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs
• Opportunities to learn, develop, network, and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed