Senior Product Manager - WMS

Stord•Atlanta, GA

About The Position

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. As a Product Manager at Stord, you will be at the forefront of optimizing warehouse operations, collaborating closely with fulfillment teams and engineering to deliver solutions that directly impact key operational metrics like throughput, accuracy, and efficiency. Whether addressing internal operational needs or delivering scalable SaaS solutions for brands and 3PLs, your work will have a tangible impact on how modern warehouses operate.

Requirements

8+ years of product management experience with at least 5 years in supply chain, logistics, or operations-heavy products
Operations fluency - Deep understanding of warehouse workflows, previous WMS experience (Manhattan, Blue Yonder, home grown solutions etc)
Technical collaboration - Ability to work effectively with engineering teams on complex, data-intensive systems
User research skills - Comfortable conducting operator interviews, shadowing warehouse shifts, and translating observations into requirements
Data-driven mindset - Experience using operational metrics to inform product decisions and measure success

Nice To Haves

Operational empathy - You genuinely care about making warehouse associates' jobs easier and more efficient
Systems thinking - You understand how WMS decisions ripple through inventory, fulfillment, and customer experience
Technical fluency - You can discuss database design, API integrations, and system architecture with engineers
Clear communication - You translate warehouse jargon for engineers and technical constraints for operations teams
Execution excellence - You ship high-quality features on time and deliver results consistently
You've worked in warehouse operations - receiving, picking, packing, or shipping - and understand it firsthand
You've built products for multi-tenant or white-label environments
You've worked in fast-paced startup or scale-up environments with rapid iteration cycles
You have a track record of shipping features that measurably improved operational efficiency
You understand omni-channel fulfillment strategies and how WMS enables them
You've successfully partnered with operations teams to co-create product solutions

Responsibilities

Drive WMS Product Execution & strategy: Own delivery of specific WMS capabilities/enhancements - receiving, putaway, picking, packing, shipping, or inventory management
Own the product roadmap in partnership with the Head of Product Logistics, including overall strategy & vision.
Own the direction of the technical execution from concept to Deployment leveraging cross functional teams and a team of product managers.
Prioritize features within your domain that unlock operational capacity, improve throughput, and reduce errors
Communicate and Collaborate with stakeholders to identify needs, prioritize those needs and help drive the overall adoption of delivered solutions.
Help design workflows optimized for warehouse associates - mobile-first, intuitive, and built for speed
Build capabilities that support omni-channel fulfillment across B2C, B2B, and wholesale channels
Champion the Operator and Drive Operational Excellence: Spend time on warehouse floors understanding associate workflows, pain points, and efficiency opportunities
Translate operational insights into detailed product requirements that engineering teams can rally behind
Partner with operations, industrial engineering, and continuous improvement teams to identify high-impact features
Build empathy across the product organization for associates picking in busy warehouses or processing holiday peak volumes
Ship Features and Measure Impact: Ship features quickly and measure their impact on real operations immediately
Iterate based on operational feedback, performance metrics, and warehouse testing
Balance operational needs with technical complexity - deliver value quickly while building scalable foundations
Use data to validate product decisions and prove operational impact
Define success metrics tied to throughput, accuracy, productivity, and operational efficiency within your domain
Collaborate Across the Logistics Product Group: Work alongside other PMs managing OMS, TMS, billing, and other products within the logistics group
Partner with designers and analysts to create cohesive fulfillment experiences across products
Coordinate with engineering teams to ensure WMS integrates seamlessly with the broader platform
Contribute to shared product practices and standards across the logistics product group
Support Strategic Planning: Provide operational insights and data to inform the broader WMS strategy and vision
Collaborate with Senior PM and Head of Product Logistics on roadmap prioritization
Track KPIs like units per hour, pick accuracy, putaway velocity, and cycle time
Conduct warehouse testing to validate features before full rollout
Continuously refine workflows based on operational data and associate feedback