Senior Product Manager - Technical, Alexa Connections

Amazon • Seattle, WA

1d

About The Position

The vision for Alexa is to be the world’s best personal assistant. Such an assistant will play a vital role in managing the communication lives of customers, from drafting communications to coordinating with people on behalf of customers. At Alexa Connections, we’re leveraging Generative AI to bring this assistant to life. If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. You will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver state of the art features for end customers. Come join us to invent the future of how millions of customers will communicate with and through their virtual AI assistants. Key job responsibilities As a Senior Product Manager - Technical in Alexa Connections, you will be responsible for building calling, texting, emailing, and sharing experiences, where Alexa acts as an agent to get things done for customers. This role is cross-functional — you will work closely with engineering, science, design, business intelligence, operations, finance and executive teams to bring features to market and develop and grow business opportunities for Amazon. A successful candidate will be highly analytical, able to work effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love. As a product leader, you will: Own and define the vision, strategy, and product roadmap, manage tradeoffs and dependencies with key stakeholders, and execute on deliverables Work closely with the engineering, design, and science teams to develop an offering that will delight customers Drive product launches including working with business development, Alexa partner teams, public relations team, executives in other companies, and other product management team members Monitor the business and refine the roadmap A day in the life Given the scope and high level of ownership that product managers have in Alexa, rarely are two days the same. You are a business owner, customer-facing representative for the service, and the point person for partner teams. On a weekly basis, you will be working with customers to learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, BRDs, and naming documents, iterating on product decisions with the Science and Engineering team, working with partners in solution architecture, legal, documentation, etc. About the team Our vision is to make Alexa the world’s most trusted connection assistant for getting things done and creating moments of joy. Our vision emphasizes a) Trust as our foundation for becoming a daily habit, knowing our customers have plentiful choices, b) Completion of end-to-end customer journeys, beyond shipping features, and c) Joy through personalized, proactive experiences, that create a memory. We are building a culture that can achieve career milestones and have fun together while progressively serving our customer to delight. Come join us.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools
• Experience with communication-related B2C products

Responsibilities

• Own and define the vision, strategy, and product roadmap, manage tradeoffs and dependencies with key stakeholders, and execute on deliverables
• Work closely with the engineering, design, and science teams to develop an offering that will delight customers
• Drive product launches including working with business development, Alexa partner teams, public relations team, executives in other companies, and other product management team members
• Monitor the business and refine the roadmap

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees