Senior Product Manager, Signing APIs

Docusign • San Francisco, CA

10h • Hybrid

About The Position

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). Our Product Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch - all while focusing on and advocating for what's best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market. As a Senior Product Manager for the Conversion & Signers Experiences Product team, you will get a chance to work at the core of Docusign business, serving developers, Independent Software Vendors (ISVs) and Signers/Participants at scale. You will focus on improving success KPIs for your customers, develop the roadmap, vision, priorities and lead the definition of our strategy to increase reliability and grow the value and use cases we provide to our customers. You will collaborate with other internal Product Managers to amplify impact and work cross-functionally with UX, Engineering, Product Marketing, Legal, Ops and Field teams in order to bring innovative solutions and improvements to market.

Requirements

• 5+ years of experience and Bachelor’s degree OR 2+ years of experience and a Master’s degree
• Experience with analytical and problem-solving skills and enabling the candidate to align strategy, customer need, research, data and industry trends
• Experience working and leading cross-functionally with Engineering, Design, Program Management, Data Science, User Research, and GTM business development roles
• Experience bringing customer voice to the developer experience
• Experience as a customer-centric developer and/or building developer products such as scaled customer-facing APIs, Dev Tools, version control systems, CI/CD, web and desktop applications, or similar
• Experience in technical product management building enterprise cloud/SaaS products/services

Nice To Haves

• Excellent written skills including authoring multiple, complex and technical product requirement documents
• Excellent communicator able to convey complex concepts to both technical and non-technical audiences to create shared understanding, resolve conflict, and obtain actionable consensus
• Experience taking a product from concept to launch
• Experience aggregating and synthesizing developer platforms and requirements to create scalable and reusable integration abstractions
• Experience in delivering products using iterative or Agile methodologies, including modeling experiences using task/storyboards, user stories or use cases, etc.; and driving planning and execution using work item systems (e.g., Jira, Azure DevOps)
• Experience reviewing business and performance insights to make data-driven decisions
• Experience giving presentations to developers, writing developer documentation, and creating content or tools to help developers learn and build
• Ability and willingness to implement sample applications and sample code snippets using contemporary programming languages (e.g., JavaScript/TypeScript, C#)

Responsibilities

• Apply your technical expertise developing APIs and Platform Services to contribute to Docusign leadership to enable intelligent agreement
• Launch innovative and forward thinking products and features, test their performance, and iterate quickly
• Work collaboratively with Engineering, Marketing, Pricing, Legal, UX, and other cross-functional teams on developing a highly addictive solution that delivers short time to value to customers
• Own your backlog and be able to advocate and deal with priority trade-offs between technical requirements and various Product priorities even when they are coming from other stakeholders
• Lead and drive the end to end strategy and product roadmap for your area
• Advise key stakeholders across all phases of the life cycle
• Work with Field teams to drive adoption and increase the stickiness to our existing customer base
• Demonstrate expert team skills and ability to cross functionally drive/influence work through others as well as the ability to drive teams to achieve results for complex, multi-faceted projects

Benefits

• Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior