Sr. Product Manager (Programmable Voice APIs)

Bandwidth•Raleigh, NC

About The Position

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband We are seeking a Product Manager to lead the evolution of Bandwidth’s Programmable Voice APIs. This role sits at the intersection of developer experience, telecom infrastructure, and business strategy, and is responsible for defining and delivering capabilities that power next-generation voice applications. You will drive product vision, roadmap, and execution for APIs that enable call control, conferencing, recordings, and real-time communications—while ensuring reliability, scalability, and ease of use for developers.

Requirements

Strong business case development skills (financial modeling, pricing, ROI analysis)
Deep customer empathy, especially for developers and technical users
Ability to translate complex technical concepts into clear product direction
Experience with web service APIs (REST, webhooks, event-driven architectures)
Familiarity with real-time communications systems
Working knowledge of telecom technologies such as: Session Initiation Protocol (SIP) VoIP networking concepts (latency, jitter, call flows) Session Border Controllers (SBCs) and call routing architectures (nice to have)
5+ years of product management experience (preferably in APIs, communications, or SaaS platforms)
Experience working with engineering teams on highly technical products
Background in telecom, CPaaS, or developer platforms is strongly preferred

Nice To Haves

Experience with contact center platforms, AI voice agents, or conversational AI
Familiarity with competitors such as Twilio or other CPaaS providers
Experience with observability tools, logging, and debugging platforms

Responsibilities

Define and own the roadmap for Programmable Voice APIs, aligned with company strategy and market opportunities
Build compelling business cases for new features and investments (ROI, cost modeling, pricing strategy)
Identify opportunities in emerging areas such as AI-driven voice, automation, and real-time communications
Develop deep empathy for developers, product teams, and enterprise customers
Gather insights through customer interviews, usage data, and support trends
Translate customer pain points into clear product requirements and improvements
Work closely with engineering to design scalable, reliable API architectures
Drive improvements in API usability, documentation, and developer onboarding
Ensure high-quality integrations across webhooks, REST APIs, and event-driven systems
Partner with engineering, design, and operations teams to deliver features end-to-end
Define success metrics (adoption, latency, reliability, revenue impact)
Lead backlog prioritization, sprint planning, and release execution
Collaborate with Sales, Marketing, and Customer Success to position and launch features
Enable internal teams with clear messaging, documentation, and training
Support strategic customers and partners during integrations

Benefits

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

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