Senior Product Manager- Service Customer Experience Platforms

General Motors • Austin, TX

1d • Hybrid

About The Position

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. The Role As a Senior Product Manager for Service Customer Experience Platforms, you will own the vision and roadmap for a set of scalable capabilities that power how customers discover, understand, schedule, and manage vehicle service across mobile, web, and in-vehicle channels. You will lead product strategy, discovery, prioritization, and delivery in close partnership with engineering, design, data, and business teams. This role shifts the service ecosystem beyond operational throughput toward experience-driven outcomes by delivering platform capabilities that provide transparent, real-time views of service needs, pricing, status, and history—empowering informed decisions and strengthening customer trust and loyalty.

Requirements

• 7+ years of digital/software product management experience with technical focus.
• 3+ years of experience managing products focused on core user experiences and strategy of digital products across a variety of platforms (vehicle, mobile, and web).
• Proven ability to balance tradeoffs between consumer needs, business objectives, and technical constraints.
• Experience developing solutions to complex problems with many constraints, using sound judgment and data-informed decision-making.
• Demonstrated expertise in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative.
• Ability to identify key data and metrics required to make decisions and understand their implications.
• Strong communication and storytelling skills, with the ability to articulate complex concepts to all stakeholders.

Nice To Haves

• 8+ years of digital/software product management experience.
• Experience driving go-to-market strategies for vehicle first user experiences and collaborating with sales and marketing teams.

Responsibilities

• Contribute to the definition of the product vision, strategy, and roadmap based on customer needs and market trends.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure product goals and priorities alignment.
• Conduct market research and competitive analysis to identify market opportunities and potential threats.
• Develop and manage product requirements, including user stories, use cases, and functional specifications.
• Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
• Work closely with UX/UI designers to develop intuitive and compelling user interfaces.
• Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
• Communicate product updates, progress, and plans to stakeholders across the organization, including executives, customers, and partners.
• Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful product launches.
• Conduct post-launch analysis to evaluate product performance and identify areas for improvement.
• Continuously iterate and improve the product based on user feedback, market trends, and business goals.

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees