Senior Product Manager - Digital Customer Experience

SIXT USA • Fort Lauderdale, FL

13h • Hybrid

About The Position

We are seeking a highly strategic and results-driven Senior Product Manager of Digital Customer Experience to join our Operations Technology Team, with a specialized focus on optimizing our counter bypass digital rental experience. This role will lead cross-functional initiatives that enhance customer conversion, streamline digital rental journeys, and maximize platform performance while analyzing customer survey data and rental feedback to develop actionable recommendations for branch locations. The ideal candidate will bring at least 5 years of background in digital product management or experience enhancement, a passion for customer-centric improvement, and the ability to translate user insights and business needs into scalable digital solutions and operational guidance that ensure alignment with Sixt priorities and deliver measurable business impact. Your Role at SIXT You lead cross-functional initiatives that drive performance improvements in our counter bypass digital rental platform, with a strong focus on conversion enhancement and user experience improvement. You partner with stakeholders across Digital Products, Engineering, UX/UI, Operations, and branch locations to ensure successful delivery of customer experience and operational best practices. You translate customer survey data, user insights, and business requirements into clear, actionable plans for both digital platforms and branch execution of counter bypass programs. You monitor key performance indicators, conversion metrics, and customer satisfaction scores to keep initiatives on track and aligned with business goals. You deliver measurable outcomes that improve digital rental conversion rates, customer experience, and branch operational effectiveness in supporting counter bypass services.

Requirements

• You have a minimum of 3 years of digital product management or experience management background, preferably within e-commerce, travel, mobility, or rental industries.
• You have a bachelor's degree in a relevant field with PMP certification preferred
• You have strong skills in stakeholder communication and cross-functional collaboration, with the ability to align diverse teams around customer-centric goals and translate insights into actionable branch guidance.
• You have proven ability to drive customer experience improvements from data analysis to implementation, balancing digital platform enhancement with operational execution in a fast-paced environment.
• You have proficiency with digital analytics tools, experimentation platforms, and customer feedback systems, along with experience in agile product development methodologies.
• You are also comfortable working with digital platforms and customer journey enhancement, with the ability to bridge customer insights, business needs, and technical solutions while supporting field operations.
• You are flexible and willing to travel domestically and internationally, up to 20%.

Responsibilities

• Lead cross-functional initiatives that drive performance improvements in our counter bypass digital rental platform, with a strong focus on conversion enhancement and user experience improvement.
• Partner with stakeholders across Digital Products, Engineering, UX/UI, Operations, and branch locations to ensure successful delivery of customer experience and operational best practices.
• Translate customer survey data, user insights, and business requirements into clear, actionable plans for both digital platforms and branch execution of counter bypass programs.
• Monitor key performance indicators, conversion metrics, and customer satisfaction scores to keep initiatives on track and aligned with business goals.
• Deliver measurable outcomes that improve digital rental conversion rates, customer experience, and branch operational effectiveness in supporting counter bypass services.

Benefits

• Comprehensive Health Insurance – Medical, dental, vision, life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan.
• Paid Time Off & Sick Leave – PTO, sick leave, floating paid holidays, and a healthy work-life balance.
• Hybrid Work Format – Flexible hybrid schedule (4 days in-office, 1 remote) for HQ salaried roles.
• Exclusive Employee Rentals – Special rental discounts for employees and family.
• Career Growth & Development – Internal mobility, training programs, and leadership development to support long-term career goals.
• Global Team Culture – A diverse, international team that values innovation, collaboration, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level