Senior Product Manager, Salesforce Signature Success Plans

Salesforce•Atlanta, GA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Department Description The Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce’s Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the “voice of the customer and market” to the rest of the CS organization and we work across all functions within CS and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio. Position Overview The Senior Product Manager is responsible for driving enhancements to the Salesforce Signature Success Plan offer. As a key member of the product team, you will help define the product roadmap, and work with other product managers, and key stakeholder teams in sales, delivery, marketing, finance and operations to bring products to market. The ideal candidate will have a deep understanding of the Salesforce platform, the needs of Salesforce customers, and the specific requirements of the Signature Success Plan offer.

Requirements

5-10 years of experience in product management
Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software
Excellent understanding of the Salesforce platform
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team

Nice To Haves

Experience with the Signature Success Plan offer
M.B.A.
Experience in Support, Success, or Services product management

Responsibilities

Help define and execute on the product roadmap for Signature Success Plans and ensure alignment with business goals
Work with delivery, sales, and marketing to bring products to market
Gather and analyze customer feedback to drive product innovation
Represent the product team to key stakeholders
Stay up-to-date on industry trends and competitive landscape
Ensure that the Signature Success Plan offer meets the needs of Salesforce customers and partners
Drive growth and adoption of the Signature Success Plan offer