Senior Product Manager - POS

Driven Brands Inc.

2d • Remote

About The Position

The Senior Product Manager, POS is the accountable owner of one or more brands point-of-sale and payment product ecosystem within Driven Brands. This role holds end-to-end authority over the POS roadmap, configuration standards, vendor contracts, release governance, compliance controls, and disaster recovery — translating brand strategy into technology outcomes while protecting the integrity, security, and resilience. This is a senior individual-contributor and cross-functional leadership role. The Senior PM exercises formal decision-making authority over roadmap prioritization, configuration and pricing approvals, access and RBAC governance, change control, PCI/SOX control design, and vendor scope — escalating only the highest-level risks and strategic tradeoffs to executive leadership. The role is equally accountable for execution and for reporting: surfacing roadmap progress, delivery status, and risk posture to leadership on a regular cadence.

Requirements

• 7+ years of product management or solution delivery experience, preferably in retail, franchise, or multi-location environments.
• Proven experience managing POS systems, payment processing technologies, and leading complex system deployments in a multi-brand or multi-location environment.
• Demonstrated authority in configuration governance, change control, and RBAC/access management frameworks.
• Strong understanding of enterprise architecture principles, API frameworks, and integration patterns (ERP, Inventory, CRM).
• Working knowledge of PCI DSS and SOX compliance requirements as they apply to POS and payment systems.
• Proven track record of delivering multiple concurrent strategic projects within scope, quality, time, and cost constraints.
• Experience owning vendor relationships, negotiating SOW scope, and holding third parties accountable to delivery outcomes.
• Experience owning or contributing to DR planning, RTO definition, and annual DR test execution.
• Excellent written, verbal, and interpersonal communication skills, including executive-level reporting.
• Strong organizational, analytical, and decision-making skills with a high degree of initiative.

Nice To Haves

• Experience in a franchise or multi-brand retail operating model (automotive services, QSR, specialty retail).
• Familiarity with audit evidence preparation, control design documentation, and remediation planning for SOX and PCI audits.
• Experience using data and analytics platforms (BigQuery, Looker, Power BI) to drive POS operational insights.
• Exposure to AI/ML or automation tooling applied to POS operations, inventory, or customer experience.
• Ability to keep current on emerging POS and payment technologies proactively and independently.

Responsibilities

• Roadmap & Product Strategy
• Configuration Governance & Change Control
• Vendor & Contract Management
• Release Planning & Integration Integrity
• Access Governance & Identity Management
• Security, Compliance & Audit
• Disaster Recovery & Business Continuity
• Cross-Functional Leadership & Escalation Management

Benefits

• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
• Get early access to 50% of your earned wages at any time through our myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees