Senior Product Manager, Platform

SugarCRM•Denver, CO

2d•$120,000 - $160,000•Hybrid

About The Position

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, weâre on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, weâre building a culture that values personal and professional growthâand weâre proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, youâre in the right place. Learn more about SugarCRM careers and how you can be part of our journey. Weâre looking for a Senior Product Manager to help shape and execute the strategy for the foundational platform that powers all SugarCRM products. This role is critical in driving platform capabilities that enable scalable, secure, and delightful experiences across our ecosystem. Youâll collaborate with Engineering, Architecture, UX, and Go-To-Market teams to deliver impactful platform initiatives. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.

Requirements

5+ years of product management experience, including enterprise SaaS products; experience in CRM, CX, or adjacent domains is a plus.
Strong understanding of platform and ecosystem strategy â including APIs, integrations, and extensibility.
Proven experience in delivering AI-driven platform capabilities, including conversational AI and advanced analytics
Proven ability to deliver cross-product initiatives such as unified UX, analytics, or data frameworks.
Technical acumen to engage effectively with Engineering and Architecture teams.
Bachelorâs degree in Computer Science, Engineering, or related field; MBA a plus.

Responsibilities

Execute on Platform Vision: Translate the platform strategy into actionable roadmaps and deliverables that support consistent, scalable experiences across SugarCRM products.
Drive Key Initiatives: Lead projects that unify user and admin experiences, enhance extensibility, and enable integrations across the ecosystem.
Advance Conversational AI and Analytics: Partner with cross-functional teams to deliver platform capabilities that power AI-driven experiences and analytics.
Own Core Platform Components: Manage requirements and execution for initiatives like analytics, identity and user management, common data models, and third-party integrations.
Collaborate Across Teams: Work closely with Product, Engineering, and Go-To-Market stakeholders to ensure alignment with business priorities and customer needs.
Measure Impact: Define and track KPIs for platform adoption and performance, ensuring transparency and continuous improvement.

Benefits

Excellent healthcare package for you and your family
Savings and Investment â 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!