Senior Product Manager, Payroll Systems

Justworks•New York, NY

11h•$165,000 - $202,500

About The Position

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide. We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. The Payroll and Tax team mission is three-fold: 1) to efficiently and accurately run payroll, deposit and file taxes, and manage relevant compliance and credits for customers; 2) to serve more small businesses and delight existing customers by giving customers a streamlined pay/tax setup process and more options for how and when they pay their teams; and 3) to empower our internal Pay/Tax operational teams to have outsized impact by building tooling and reporting to enable them to efficiently scale. As a Senior Product Manager at Justworks, you’ll play a high-impact role by driving the roadmap of one or more pods focused on Payroll and Tax. You’ll focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery. Across your initiatives, you’ll balance both product (customer-facing) and platform (internal-facing) concerns, optimizing all aspects to meet our high standards. As a champion for your team’s focus and productivity, you’ll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks’ business objectives. Though not yet actively teaching product management, you’ll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.

Requirements

Minimum of 5 years of product management experience in a modern technology business.
A comprehensive understanding of the craft of Product Management and demonstrated success mastering the PDLC.
Experience leading complex, cross-team initiatives from ideation to execution.
Experience leading technical products and/or have a background in computer science (or similar).
Track record of shipping continuous product improvements to an existing product portfolio at-scale.
Proven ability to manage high-stakes delivery cycles and execute effectively under tight timelines
Experience owning internal tooling or backend-heavy product areas, especially those powering mission-critical operations with limited margin for error
Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
Deep user empathy and a high bar for user experience.
Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction.

Nice To Haves

Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
Experience building products in a highly regulated domain (e.g. payroll, tax, fintech or healthcare) is a plus.

Responsibilities

Conduct interviews with customers and end users to understand their pain around tax filing, reporting, and communications, especially in areas where regulatory language creates confusion
Conduct high-quality research to inform case development and product decisions.
Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes.
Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes.
Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines.
Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope.
Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams.