Senior Product Manager of Care Navigation

Marathon Health

1d•$125,000 - $165,000

About The Position

The Senior Product Manager for Care Navigation is responsible for driving the evolution and productization of existing Marathon Health services, as well as the development of new products to increase the suite of longitudinal care solutions available to our members. Together with our team for Advanced Primary Care, you will create a closed loop, high-value care experience that lowers cost, improves outcomes, and reduces patient friction. In this role, you will be responsible for the strategic planning, development, and lifecycle management of our Care Navigation solutions. You will work closely with cross-functional teams, including engineering, clinical, marketing, sales, operations, and customer support, to ensure that our solutions meet market demands and customer needs. The Sr. Product Manager will drive the product roadmap and multi-year product deliverables and will play a critical role in the overall success of our organization. They will partner directly with cross-functional teams with a focus on product strategy, product definition, product management, product launch, product refinement, and new product innovation. The position will collaborate with the rest of the Senior Product Managers, as well as provide project-based oversight to the Associate Product Managers and other roles that support the objectives and product strategy for all delivery channels. This role will develop and deploy innovative ideas, concepts, and products through analyzing and translating product usage and user behavior data as well as market insights and trends. They will combine user experience, business expectations, and technology to define and deliver multi-channel strategies in support of our care delivery. They will provide strategic leadership for a core subset of Marathon Health products/services in the Care Navigation space, with a focus on value-driven referrals, specialty care management, benefit ecosystem integration, and care coordination. The role will leverage organization capabilities to develop, launch, and manage new and existing products and services. The role will need to facilitate a cross-functional, team-based approach to product development and management, leveraging multiple groups inside the organization. We are a data-driven organization, with a desire to win, and an appetite to solve difficult problems. This role works in a fast-paced, evolving environment, with constant demands for better services.

Requirements

Bachelors degree and a minimum of 5 years of demonstrated commercial product management experience or equivalent combination of education and experience.
Experience driving full product lifecycle including integrating customer feedback into product requirements, developing user stories, developing business case documentation, consolidating product specification documentation, driving prioritization and pre/post-launch execution and measurement.

Nice To Haves

5+ years of experience in a startup/fast-growing company with a history of bringing products from concept to market in a healthcare setting preferred.
Excellent communication & presentation skills; talent for communicating high-level concepts and requirements at a high-school level comprehension.
Experience working in an Agile environment; ability to thrive in a fast-paced environment where tactical and strategic initiatives are driven in parallel.
Inspiring leader who can proactively identify and solve problems.
Demonstration of maintaining high performance expectations and leading teams to achieve results in a fast-paced environment
Experience defining and setting the right Objectives and Key results and driving to hit them
Strong problem resolution, decision making, communication, and partnering skills.

Responsibilities

Define and own Marathon Health’s care navigation products including both their strategic roadmap as well as ensuring the tactical documentation, implementation, and ongoing operations.
Provide strategic leadership for all Marathon Health product areas specific to care navigation, working in partnership with primary care to reduce fragmentation in the care experience and meaningfully reduce the most expensive drivers of healthcare spend.
Define and leverage user behavior data to drive personalized, outcome-based multi-channel care delivery.
Create a seamless navigation experience across a hybrid ecosystem of internal clinical services and external partners.
Collaborate and align cross-functionally to develop, evangelize, and drive adoption of innovative solutions to help grow the suite of services available.
Responsible for crafting and driving the strategic direction of Care Navigation products, and accountable for driving tactical initiatives through planning, business process management, program/project management, and change management.
Define and maintain a rolling 12-month roadmap that includes product features that bring the product vision to life and is easily understood across organizational leaders, partners, and users.
Define the blueprint of ‘what’, ‘when’, and ‘why’ for product features or operational requests.
Develop a deep understanding of the user base and user personas to articulate and prioritize pain points and opportunities.
Conduct product market research and validation to identify opportunities for new and existing features and functionalities.
Develop processes needed to effectively develop, document, implement and operate a core set of products.
Collaborate with the Market leaders in each market and across the organization to understand product performance and results, improve performance based on hard data, and deliver high quality outcomes
Drive initiatives cross-functionally with technology, marketing, sales, and operations