Senior Product Manager - Novartis Patient Support (NPS)

Novartis AG • East Hanover, NJ

43d • Hybrid

About The Position

Up to 27 potential launches expected in the next 5 years at Novartis. The Patient & Specialty Services (PSS) team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We'd love to hear from you. The Senior Manager, PSS Product Management, is responsible for the integration and deployment of technology products within the US Innovative Medicines PSS organization. This individual will report to the Director - PSS Product Management and will be responsible for building and deployment of all technology products that support our PSS Patient Support Center (PSC), inclusive of tools, processes and technologies that enable meaningful experiences for our patients and practices. This individual will work closely with the PSC team with a deep understanding of our technological product portfolio, patient services business processes and ongoing reimbursement operations. This individual will work closely with a large cross-functional team covering product, technology, Patient Support Center (PSC) operations, enterprise strategy, vendor management and analytics to ensure a seamless product experience for our internal and external customers.

Requirements

• Education: Bachelor's Degree in relevant area. MBA or Advanced degree in quantitative subjects (e.g., Data Science, Statistics, Economics, Social/Life Sciences) strongly preferred.
• 3+ years of product management and technology experience in driving utilization of technology forward futuristic process initiatives.
• Deep understanding specializing in user experience design, driving intuitive, innovative and user-centered digital product adoptions.
• Demonstrated experience leading scrum teams, including Product Owners, Scrum master, Business analyst, Developers, Testers etc.
• Experience in driving results in a matrix organization.
• Proven self-starter and ability to deliver strong results in a "hands-on" role.
• Proven expertise in product management, roadmaps and discovery.
• Ability to interface with and influence senior leaders.

Nice To Haves

• 1+ years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs
• Multi-functional experience in Pharmaceutical or Healthcare

Responsibilities

• Lead end-to-end integration of all technology Products within PSC operations by demonstrating a very strong understanding of patient services, including business processes, operational flows, program design, and operational challenges
• Lead one or more scrum teams (Product owner, scrum master, business analyst, developers, testers etc.) to develop scalable enterprise products in partnership with the Product and IT teams that successfully address PSC operational challenges
• Lead the documentation and ongoing maintenance of product requirements for Product / IT to build technical applications across all products working alongside PSS business strategy and franchise teams
• Demonstrate understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes
• Leverage data insights, research and competitive analysis to identify opportunities to drive user-centered products and product enhancements
• Partner with large cross-functional global team from Product and IT teams in support of PSC operations with continual improvement of this area as well
• Engage with key stakeholders (PSC, franchise, IT, vendors), keeping them abreast of product status, to gain continuous buy-in

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Number of Employees: 5,001-10,000 employees