Product Support Analyst, Senior

Infor

1d • Hybrid

About The Position

Infor is hiring a technical Senior Payroll Support Analyst to join our Payroll systems support team. This role resolvesplex technical and functional issues across platforms like Infor HR Talent, leads cross-functional troubleshooting efforts, and delivers efficient, high-impact solutions that ensure payroll accuracy,pliance, and operational continuity. The Senior Payroll Support Analyst drives continuous improvement and helps shape product enhancements through direct customer feedback—all while maintaining system reliability and alignment with financial and HR business goals. Infor is w ambition meets impact. Join a globalmunity of bold thinkers and innovators, w your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products forpanies in industry specific markets. Infor buildsplete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000anizations worldwide rely on Infor to help ovee market disruptions and achieve business-wide digital transformation. For more information visit infor

Requirements

• Experience in supporting multiple product suites and modules, with underlying technical environments; demonstrated through analytical skills in data analysis, research, diagnostics, and resolution of diverse,plex payroll-related issues.
• Experience supporting Payroll or Human Resources Software (Benefits, Payroll, Talent Acquisition) processes and systems in a technical capacity (e.g., configuration, troubleshooting, tax updates, or integration support).
• Technical experience in SQL scripting, database systems, web applications, and cloud infrastructure.
• Experience delivering efficient, high-impact service to clients under tight deadlines, including during payroll close cycles.
• Experience managing escalations and setting clear, realistic expectations with customers.
• Experience conducting virtual sessions or phone interactions including screen-sharing, troubleshootingplex technical payroll issues, and facilitating interactive discussions with customers.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Nice To Haves

• Bonus: Hands-on experience with Infor HR Payroll (or other Payroll software suites such as Workday Payroll, SAP HCM Payroll, Oracle HCM Payroll, ADP, or UKG).
• Bonus: Hands-on experience withputer programming or application coding (e.g., SQL, JavaScript, or scripting).
• Bachelor's degree in Accounting, Finance, Business, Computer Science, or equivalent technical training preferred.

Responsibilities

• Resolve highlyplex, high-impact issues related to Payroll systems (e.g., Infor HR Payroll), focusing on product functionality, system configuration, taxpliance, and technical environments - often serving as the final escalation point before engineering.
• Conduct in-depth functional and program analysis, testing, and debugging to diagnose and resolve customer-reported issues with precision and efficiency.
• Uphold a professional, service-oriented image by delivering clear, proactivemunication and sustainable solutions that strengthen user confidence and team collaboration.
• Act as the go-to product and process expert on critical cases; coordinating cross-functional support efforts with sound judgement, technical leadership, and focus on minimizing payroll disruptions and ensuringpliance.
• Mentor junior team members, fostering a high-performing support culture, and driving continuous improvement in both team capabilities and customer satisfaction.
• Engage with high-priority customers to deliver fast, accurate solutions using advanced payroll, tax, and system knowledge—ensuring alignment with payroll processing cycles and regulatory requirements.
• Translate real-world user feedback into actionable product rmendations, serving as a key liaison between customers and engineering to drive meaningful enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees