Senior Product Manager - Mobile

Koalafi•Arlington, VA

50d•Onsite

About The Position

Koalafi is on a mission to make financing transparent, inclusive, and rewarding. Our customers use Koalafi to shop, lease, and pay for the things that matter most, and we're building the experiences that make that possible. We're looking for a Senior Product Manager to lead the next phase of our Koalafi mobile app. This is a rare opportunity to take a newly launched product and define what it becomes-turning an MVP where customers manage their account into a central, high-impact experience where customers track their progress, discover merchants, and unlock new ways to shop with Koalafi. You'll set the vision and roadmap for the app in collaboration with Product leadership, determine and track foundational metrics and feedback loops, and partner with cross-functional teams to expand the app's capabilities. You'll also collaborate closely with the product manager who leads customer servicing across web and internal tools, ensuring a cohesive experience for every Koalafi customer.

Requirements

5+ years of product management experience with a track record of owning and scaling mobile products from early stages
Proven ability to lead and work collaboratively with cross-functional teams, influencing without direct authority
Strong communicator who brings clarity and alignment across diverse stakeholders
Comfortable working in ambiguous, fast-moving environments; able to build frameworks and processes from the ground up
Passion for customer-first, iterative product development and continuous improvement
Experience with mobile app GTM and user acquisition strategies
Experience driving growth, engagement, or commerce experiences within mobile apps
Experience working in agile environments with the ability to balance speed to market and scalability, observability, and reusability
Experience running a/b tests and other experiments to test product hypotheses
Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

Nice To Haves

Experience in fintech, lending, or integrating partner experiences is a plus, but not required

Responsibilities

Manage product delivery for the Koalafi mobile app on iOS and Android from ideation to launch
Build from MVP to growth, defining the metrics, experiments, and roadmap that expand the app from a servicing tool into a core customer channel
Lead the creation of new shopping experiences, working closely with design and engineering to move from concept to launch
Define and track metrics that drive insights into the success of our products
Drive adoption and engagement, using early data, user feedback, and testing to refine and scale the mobile experience
Collaborate with the customer servicing PM to reduce friction and deliver seamless self-service across mobile and web
Leverage strong judgment and decision-making skills to prioritize features and initiatives, balancing business goals with user needs
Champion the customer, bringing curiosity and empathy to every decision to ensure the app meets real customer needs