Senior Product Manager – Intelligence Catalog

Smarsh • New York, NY

3d

About The Position

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. We are seeking a Senior Product Manager to own and evolve the Intelligence Catalog, the intelligence layer that provides categorization, enrichment, detection signals, and AI/ML insights across all Smarsh products. In this role, you will define the catalog’s taxonomy, intelligence metadata, noise filtering strategies, and precision/recall performance — ensuring that every Smarsh product benefits from consistent, high-quality, explainable intelligence. You will partner directly with Applied ML (Data Science + Research) as your core engineering counterpart. You will also collaborate deeply with product teams across the organization to ensure that intelligence is delivered consistently and at scale. This is an individual contributor role with outsized scope and visibility. You will define one of Smarsh’s key differentiators How will you contribute? You thrive at the intersection of AI/ML, compliance, and enterprise product delivery. You bring structure, clarity, and operational rigor to complex intelligence problems, and you are highly collaborative with technical teams and business stakeholders. You care deeply about quality — and know how to measure it. You are communicative, organized, empathetic, and relentless about reducing noise and improving customer outcomes. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Requirements

• 5+ years of Product Management experience, including ownership of a data, AI/ML, intelligence, or platform product.
• Strong understanding of AI/ML fundamentals, including model evaluation, labeling, annotation strategies, and how to apply precision/recall tradeoffs.
• Experience working with Data Science or Applied ML teams as core partners.
• Excellent communication skills — able to articulate complex technical concepts to cross-functional teams.
• Proven ability to work with internal product teams to drive adoption of shared capabilities.
• Highly organized, detail-oriented, and able to manage multiple streams of work simultaneously.

Nice To Haves

• Experience in Compliance, Surveillance, Legal, InfoSec, or Financial Crime domains.
• Experience with model governance or model risk management frameworks.
• Experience in enterprise SaaS environments, especially in regulated industries.
• Experience driving noise reduction or precision/recall optimization initiatives.
• Data Science or Quantitative background

Responsibilities

• Own the Intelligence Catalog
• Define and evolve the Intelligence Catalog’s taxonomy, metadata structures, detection labels, enrichment signals, and classification schemas.
• Manage how intelligence is created, governed, evaluated, refreshed, and retired.
• Drive noise-reduction methodologies and precision/recall improvements across all catalog intelligence.
• Partner with Applied ML to define evaluation frameworks, labeling strategies, annotation workflows, and model governance standards.
• Ensure catalog intelligence is consistently delivered across Smarsh’s product suite.
• Scale Intelligence Across the Business
• Develop a scalable intake process for new intelligence requests, use cases, and customer-driven requirements.
• Build and optimize a scalable delivery process ensuring intelligence availability, versioning, and rollout across product teams.
• Ensure required services (classification, enrichment, detection, scoring, metadata exposure, etc.) exist and are aligned with catalog needs — collaborating with platform and engineering owners.
• Drive creation of a unified intelligence experience across Smarsh’s product portfolio.
• Drive Customer & Market Impact
• Lead customer partnership programs to co-develop new intelligence patterns, detection strategies, and GenAI review experiences.
• Gather deep feedback from lighthouse customers to drive roadmap priorities, quality improvements, and new use cases.
• Work closely with Customer Success and Product teams to understand performance gaps and opportunities for precision/recall improvements.
• Governance, Quality & Performance
• Define and own catalog KPIs including precision/recall, noise reduction, signal quality, and MTTR for new intelligence delivery.
• Champion responsible AI and model governance practices for catalog-supported intelligence.
• Establish processes for versioning, auditability, explainability, and risk management of catalog intelligence.
• Cross-Functional Leadership
• Serve as the intelligence product expert for internal teams — Product, Engineering, Applied ML, Legal, Compliance, InfoSec, and Customer Success.
• Drive alignment on firm-wide intelligence priorities, ensuring the right models and signals are being developed and iterated.
• Partner with product teams to ensure catalog intelligence is integrated effectively into customer-facing workflows.

Benefits

• Healthcare insurance - We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
• Personal time off - A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements
• 401K Match - Smarsh provides a 4% 401K match for which employees are fully vested on day one.
• Sabbatical – The Smarsh sabbatical program provides a time to recharge, to study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service.
• Recognition - We’re big on kudos for a job well done. Our employee-recognition program enables co-workers to nominate their peers who best embody our core values for recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed