Senior Product Manager, Insurance & Financial Services

Auctane•Austin, TX

46d•Hybrid

About The Position

We are seeking a Senior Product Manager, Insurance & Financial Services to own the strategy, roadmap, and execution of Auctane's insurance and financial services offerings. This includes products that allow customers to purchase insurance for their shipments, simplify the claims process with carriers, and unlock additional financial tools that help merchants protect revenue and reduce risk. This individual will lead both product development and business development, ensuring these offerings are customer-centric, compliant, and revenue-driving across all Auctane brands globally.

Requirements

5-7+ years of business experience, with strong background in insurance, fintech, or logistics technology.
Experience building customer-facing financial or risk products that drive adoption and revenue.
Knowledge of insurance workflows (buying, filing claims, payouts) and shipping/fulfillment ecosystem.
Proven ability to negotiate with external partners and manage regulated products.
Strong analytical skills; comfortable managing P&L ownership and developing pricing strategies.
Excellent communication and storytelling skills; proven ability to influence executives and customer-facing teams.

Nice To Haves

Current Insurance license (or willingness to obtain)
Experience with global markets and regulatory frameworks a plus

Responsibilities

Own the vision, strategy, and roadmap for Auctane's customer-facing insurance and financial services offerings.
Define KPIs around adoption, revenue growth, claim resolution speed, and customer satisfaction.
Partner with Finance on forecasting and P&L management for insurance/financial service products.
Monitor industry trends, regulations, and competitors to identify opportunities for new products (e.g., embedded insurance, claims automation, risk products).
Build and launch new products and features that help merchants buy insurance, file claims, and recover shipping losses with minimal friction.
Translate customer needs into requirements; prioritize and manage backlogs across multiple product teams.
Develop clear workflows for rate increases, claims filing, cancellations, and customer communication.
Maintain all product documentation, FAQs, and internal enablement materials.
Work closely with other Product MAnagers, Designers, and Engineering to prioritize and execute work.
Act as primary liaison with insurance and financial services partners globally (e.g., for pricing, claims handling, escalations).
Evaluate and onboard potential new partners that expand merchant value (insurance providers, claims management services, financial solutions) globally.
Collaborate with Legal to negotiate agreements and ensure compliance with licensing and regulatory requirements.
Support deal desk with one-pagers, pricing models, and ROI analyses for potential partnerships.
Conduct customer research to understand how merchants manage package risk, claims, and insurance coverage today.
Identify key friction points in claims resolution and work to streamline processes across carriers and providers.
Partner with Sales, Marketing, and Support to drive adoption and communicate product value clearly.
Act as an internal subject matter expert on shipping insurance and financial services, presenting insights to executive stakeholders and customer-facing teams.
Manage the insurance/financial services P&L, working closely with Finance to ensure accuracy of reporting.
Approve and reconcile vendor invoices across product lines.
Maintain compliance with licensing and regulatory requirements across geographies.

Benefits

We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands!
We offer 12 paid holidays for all of our US employees!
401k employer matching program - because your future deserves a friendly boost!
ï¸We conduct annual merit reviews to recognize and reward your hard work and achievements.
ï¸ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
ï¸Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
Employee Assistance Program. We offer up to 8 free mental health sessions.
We offer gym discounts to help you stay fit and healthy!
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
Employee Referral Program! We reward employees helping us find top talent!
An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.