Senior Product Manager - Incident Management
About The Position
As the Senior Product Manager for Incident Management, you will own Datadog’s incident management products that our customers use to manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of their systems. When a system experiences an outage, the tools engineers use to respond can make all the difference in how quickly they resolve the problem and avoid it in the future. We are looking for a passionate product manager who will indulge their curiosity, dive into conversations with the most sophisticated tech shops in the world, deeply understand their incident management needs, and ship a product that will reduce the mean time to resolution for our customers. This product neatly complements our observability and monitoring products and you will be able to take advantage of existing sales channels. Datadog product managers are customer-obsessed, and you will also find emergent behavior that will guide the development of incident management into new markets. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- An experienced Product Manager, ideally at a SaaS company
- You have a strong technical background and/or sense of the day in the life of an engineer shipping, maintaining, or securing a distributed cloud application.
- You have Bachelor's Degree in Computer Science or Engineering or equivalent experience
- You have excellent verbal and written communication skills and the willingness to present and defend your ideas to both technical and non-technical audiences
- You are customer-minded with a high quality standard for the product to be delivered
Responsibilities
- Develop a deep understanding of the incident management needs of dev, ops, and security engineers to help them with their remediation flow and drilling down into logs, traces, network traffic, infrastructure metrics, and more to troubleshoot and find the root cause.
- Prioritize for overall growth of Datadog incident management tools and improve products that provide our customers a streamlined set of features for responding to outages.
- Incorporate common patterns you learn in customer conversations into instructive articles and talks to benefit the community.
- Work with world-class Product and Engineering teams to develop and evangelize product priorities and roadmaps that inspire our teams’ best work and deliver real value
- Support and empower the Sales, Account Management, Marketing and Solutions teams to ensure the broadest reach and the best possible customer experience
- Contribute to a culture of learning and collaboration across the department and broader organization
- Raise the bar in product management
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds
- Access to Inclusion Talks, our Internal panel discussions
- Free, global Spring Health benefits for employees and dependents age 6+
- Competitive global benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
