Manager, Operations & Incident Management

cargill

1d • $165,000 - $175,000

About The Position

The Manager, Operations & Incident Management will lead Cargill’s global Major Incident team, responsible for managing critical IT outages and ensuring timely resolution to minimize business impact. This role is pivotal in maintaining operational stability across Cargill’s technology landscape, driving swift and effective incident response, and coordinating with cross-functional teams to restore services efficiently. The position requires strong leadership, strategic thinking, and the ability to manage high-pressure situations while maintaining clear communication with stakeholders. This team operates in a 24/7 environment and is geographically distributed across multiple regions to provide continuous coverage and rapid response to major incidents. The Manager will oversee global processes, ensure adherence to best practices, and foster collaboration among team members and partners worldwide. By leveraging a proactive approach and robust governance, this role ensures that Cargill’s critical systems remain resilient and that incident management practices align with business continuity objectives.

Requirements

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Must have experience managing IT major incidents or crisis’s for a large, global organization.
• Must have at lease 3 years of people management experience.
• Must have experience communicating with executive-level leadership.
• Ability to travel up to 5%

Nice To Haves

• Preferred experience with ITSM and ITOM in ServiceNow.

Responsibilities

• Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
• Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
• Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
• Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
• Configures and deploys new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
• Partners with vendors, third party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
• Validates the documentation of network issues, resolutions, and performance trends, reviews and provides reports to stakeholders to inform decision making and improve network operations.
• Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
• Leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
• Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
• Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Benefits

• Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
• This position is eligible for a discretionary incentive award.
• The incentive award amount is dependent upon company performance and your personal performance.
• As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees