Senior Product Manager - Identity Portal & Vendor Integrations, Enterprise Customer Identity Access Management (Remote)

First Citizens Bank • Raleigh, NC

8d • Remote

About The Position

This is a remote role that may be hired in several markets across the United States. About the Team The Enterprise CIAM & Digital Fraud Services team is building the modern identity and risk platform that secures every customer interaction across the bank. By consolidating authentication, identity, and fraud controls into a unified enterprise platform, the team helps protect customer accounts, enables secure growth, reduces fraud, and strengthens regulatory compliance. Team members work with industry-leading identity technologies and partner closely with user experience, fraud, security, and technology teams to shape the future of digital banking security. Role Overview The Senior Product Manager – Identity Portal & Vendor Integrations is responsible for delivering the bank’s centralized identity management experience for individuals and business customers. This role leads the development of a unified identity portal that enables users to manage profiles, security settings, privacy preferences, and connected applications through a single, consistent experience. As part of the Enterprise CIAM & Digital Fraud Services team, this role also oversees the integration of client-facing vendor applications and third-party identity services into the bank’s CIAM ecosystem. By enabling secure self-service identity management and standardized integrations, this role reduces operational support costs, strengthens regulatory compliance, and improves customer trust across the bank. What You’ll Get to Work On A centralized identity portal used across consumer, business, and commercial banking Identity federation and SSO integrations with internal and third-party applications Privacy, consent, and security management experiences Enterprise CIAM platforms and identity services Collaboration with user experience, fraud, security, and compliance teams

Requirements

• Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Nice To Haves

• 6–10+ years of experience in Product Management, with experience leading customer-facing platform or experience products
• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
• Experience delivering self-service portals, account management, or enterprise platform products preferred
• Familiarity with CIAM, IAM, SSO, federation, or identity standards (OAuth, OIDC, SAML) strongly desired
• Experience working with privacy, consent management, or regulatory-driven product requirements a plus
• Strong stakeholder management skills with the ability to collaborate across security, legal, compliance, engineering, and business teams

Responsibilities

• Own the product vision and roadmap for the enterprise identity portal serving individual and business customers
• Lead the design and delivery of self-service capabilities for profile management, security settings, privacy and consent preferences, and application access
• Partner with legal, compliance, privacy, and security teams to ensure identity and consent experiences meet regulatory and policy requirements
• Define standards and patterns for integrating client-facing vendor applications and third-party identity services into the CIAM ecosystem
• Oversee SSO and identity federation integrations to ensure consistent, secure access across internal and external applications
• Collaborate with engineering and architecture teams to deliver scalable, reusable identity portal capabilities
• Work with channel product teams and application owners to onboard applications to the identity portal and establish CIAM integration patterns
• Identify opportunities to reduce operational support effort through improved self-service and automation
• Use analytics, telemetry, and customer feedback to continuously improve usability and adoption of identity management features

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees