Senior Product Manager - Growth for Small Businesses

Aircall•New York Office, NY

38d

About The Position

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are hiring a Senior Product Manager - Growth for Small Businesses . Empowering small businesses to scale starts with a seamless start. Delivering a best-in-class cloud-based voice solution means owning the experience where it begins: effortless onboarding, rapid time-to-value, and intuitive expansion . A large part of Aircall’s product value comes from the simplicity and scalability of our platform , and the intelligence we provide to help small businesses grow, manage their teams, and improve customer engagement. Empowering growth means building systems that proactively guide users through setup, surface high-value features, and minimize the friction of scaling a team for our users and support teams. We are looking for a Senior Product Manager to own Growth for Small Businesses , leading Aircall’s strategy for user acquisition, onboarding optimization, and self-serve expansion. This person will work with Engineering, Data, CX, Sales, and Product Marketing to define Aircall’s long-term vision for small business growth and deliver impactful product improvements that scale globally.

Requirements

5+ years of Product Management experience , with a strong track record of using analytics to drive significant product growth outcomes.
Deep experience working on B2B SaaS products , ideally on growth, onboarding, or self-serve monetization domains.
You have successfully led the delivery of multiple complex, cross-functional product initiatives , and monitored their impact on user acquisition, retention, or expansion.
You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling growth roadmap.
You think clearly, communicate with precision , and know how to break down complex user journeys into actionable product plans.
You are fluent in English (Spanish, Portuguese, or French is a plus).

Responsibilities

Own the “Growth for Small Businesses” product scope , driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions.
Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvem e nts in user conversion.
Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion.
Own every part of the product that impacts the small business lifecycle , including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery.
Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one.
Drive product-led improvements to reduce time-to-value , enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance.