Senior Product Manager, Fundraising

American Heart Association • Portland, OR

399d • $110,000 - $120,000

About The Position

The Sr. Product Manager, Fundraising at the American Heart Association will play a crucial role in shaping the future of fundraising products, particularly focusing on the American School Engagement program. This position involves defining product vision and strategy, developing a product roadmap, and collaborating with cross-functional teams to innovate and launch digital experiences that align with organizational goals. The role requires expertise in the entire product development lifecycle, from identifying customer needs to ensuring successful product launches and user adoption.

Requirements

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.
• 5 years of progressive experience in product management with a proven track record of successfully launching and managing products.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Outstanding communication and interpersonal skills to build relationships with stakeholders and customers.
• Data-driven mindset with experience in using analytics to drive product decisions.
• Familiarity with agile methodologies and product management tools such as Jira, Product Board, and Figma.
• A thorough grasp of current digital engagement trends.

Nice To Haves

• Master's degree or MBA is a plus.
• Industry knowledge and experience in nonprofits is advantageous.
• Knowledge of CRM and marketing automation tools, such as Salesforce and Marketing Cloud.
• Experience in event-driven businesses, such as conferences and festivals.

Responsibilities

• Collaborate with stakeholders to define and maintain the product vision, strategy, and product roadmap.
• Set goals, define success, and motivate business, technology, and vendor teams.
• Conduct market research, competitive analysis, and customer feedback to identify trends and user needs.
• Drive innovation by exploring new product ideas and enhancements.
• Collaborate with cross-functional teams to create and prioritize product roadmaps.
• Ensure designs incorporate Voice of Customer (VoX) and testing with customers.
• Define and manage product requirements, user stories, and feature backlogs.
• Make data-driven decisions to prioritize features based on customer feedback and market trends.
• Coordinate with teams to monitor the end-to-end product development lifecycle.
• Work closely with internal technology and vendors for product development and quality assurance.
• Coordinate with various teams to ensure successful product launches and change management.
• Define key performance indicators (KPIs) to measure product success and monitor performance post-launch.
• Analyze data and user feedback to iterate on product features and optimize user experience.
• Maintain a deep understanding of customer needs through direct interactions and feedback analysis.
• Cultivate strong relationships with key volunteers and stakeholders to validate product direction.
• Foster transparent communication across departments regarding product strategies and updates.

Benefits

• Competitive base salary with regular market reviews.
• Merit increases and incentive programs based on performance.
• Wide array of benefits including medical, dental, vision, disability, and life insurance.
• Robust retirement program with employer match and automatic contributions.
• Employee assistance program and wellness program.
• Paid Time Off (PTO) starting at a minimum of 16 days per year, increasing with seniority.
• 12 paid holidays off each year.
• Tuition assistance for further education and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree