Senior Product Manager, Core Messaging

Braze•San Francisco, CA

69d•Hybrid

About The Position

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We're hiring a Senior Product Manager for Braze's Core Messaging team to lead the development of products focused on guaranteed message delivery speeds. The Core Messaging (CM) Team is responsible for Braze's message sending pipeline and delivery controls, which enables marketers to reliably send messages to end-users at scale. Braze collects hundreds of billions of data points each month and sends billions of messages to end-users daily. Ensuring reliable delivery with strong controls is a must. As a PM on the team, your initial focus will be to build out Braze's Service-Level Agreement-backed transactional messaging product suite. This will require you to work closely with go-to-market teams to understand the opportunities available to us in this space, and work with Engineering and Design to build the product/s that enable us to capture this market. This role also involves close collaboration with other Braze product teams to develop messaging channel-specific product enhancements.

Requirements

5+ years of Product Management experience
Familiarity with performance metrics, service-level agreement concepts, and RESTful APIs
Ability to analyze data and metrics to inform product decisions and measure success
A genuine interest in technology and innovation in the messaging and customer engagement space
A proactive, positive, can-do attitude. You drive projects to completion excellently, and are always looking for new ways that processes and products can be improved
Ability to work within a cross-functional team and balance multiple projects at once
Eagerness to learn and grow

Nice To Haves

Experience at a B2B SaaS company
Experience with product offerings that include SLAs
Marketing industry experience or subject matter expertise

Responsibilities

Build and own the product roadmap and strategy for your product area
Work closely with engineers and product designers to bring new products and features to life
Immerse yourself in understanding our customers, market trends, and the technology landscape
Stay abreast of our evolving product offerings and work with teams to improve our product accordingly
Collaborate with user experience researchers to help identify future product opportunities
Ensure the continued quality and stability of your product to retain customer trust

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®