Senior Product Manager, Consumer Payments and Retention

Roku•San Jose, CA

53d•$204,000 - $255,000

About The Position

We're seeking a Senior Product Manager of Consumer Payments & Retention to own payment experience, compliance, and drive subscription retention efforts across the Roku ecosystem. For California Only - The estimated annual salary for this position is between $204,000 - $255,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

Requirements

5+ years of Product Management experience; consumer subscriptions/streaming experience strongly preferred
Ability to engage deeply with Engineering on technical details to translate product requirements into scalable solutions; proven success delivering high-quality products on time
Reputation as a strong collaborator who listens, builds consensus, makes clear decisions, and writes thoughtful requirements
Track record of executing plans end-to-end: driving alignment, managing tradeoffs, and unblocking teams to ship reliably
Comfort with instrumentation and experimentation at scale: conversion, churn, payment success, and partner health metrics

Nice To Haves

Proven track record shipping multi-country products: payments, tax/VAT/compliance, localization, and partner onboarding at scale
Bachelor's degree (in Computer Science or a related technical field), MBA preferred

Responsibilities

Implement new payment methods wherever subscriptions from Roku are available, to increase purchase conversion
Drive method of payment enhancements, giving users a choice on how they purchase on Roku
Define and ship retention mechanisms-smart cancellation save offers, win back pathways, and seamless discovery/subscription into other services
Lead strategy and experience to maximize accounts with high-quality payment methods on file, improving payment success and customer lifetime value
Run A/B tests to quantify the impact of features and capabilities across the payment and retention portfolio
Collaborate cross-functionally to operationalize payment and purchase compliance requirements in consumer flows and customer communications
Partner with Customer Care to design clear, fair refund experiences and policies that balance user trust with operational efficiency

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
Our comprehensive benefits include global access to mental health and financial wellness support and resources.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
It's important to note that not every benefit is available in all locations or for every role.
For details specific to your location, please consult with your recruiter.

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