Senior Product Manager, Central Learning Solutions

Amazon.com, Inc.•Nashville, TN

55d

About The Position

The Central Learning Solutions (CLS) team represents Amazon's strategic approach to unifying and elevating Operations Learning through scalable, high-impact training solutions. Rooted in North America Operations, CLS aims to solve endemic challenges, reduce redundancy, and accelerate business performance-ultimately enabling every learner to thrive in pursuit of becoming Earth's Best Employer. We are seeking a strategic Product Manager to lead the development and optimization of tier I role management processes and tools. This role will be responsible for driving the product strategy, roadmap, and execution for role management solutions that ensure operational excellence across Operations.

Requirements

5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products

Nice To Haves

Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders

Responsibilities

Product Strategy & Vision
Define and execute the product strategy
Develop comprehensive roadmaps aligned with business objectives and operational needs
Drive cross-functional collaboration for innovative role management solutions
Role Management
Eligibility & Permissions Management: Lead the design of systems that define training requirements, associate eligibility criteria, and manage permissions and access to tools based on training completion
Coverage & Utilization Optimization: Develop forecasting capabilities to predict training coverage requirements and meet current and future operational needs
Cross-training Solutions: Create intelligent recommendation systems to identify associates for closing role coverage gaps and maximizing utilization
Training & Labor Integration
Training Planning: Build integrated processes into labor plans and scheduling systems
Labor Allocation: Develop solutions for optimal labor assignment ensuring training completion and achieving role utilization targets
Performance: Create dashboards and metrics to minimize training refreshers and role expiration
Stakeholder Management
Partner with operations teams, L&D, PXT, and technology teams
Gather requirements from field operations and translate them into product specifications
Lead prioritization efforts, balancing quick deployment and high priority needs
Present product updates and roadmaps to senior leadership
Data-Driven Decisions
Analyze role utilization data, training completion rates, and operational metrics to drive product improvements and feature prioritization
Establish KPIs and success metrics