Senior Product Manager, Learning Technology & AI Solutions

CVS Health•Scottsdale, AZ

3d•Remote

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Overview The Senior Product Manager, Learning Technology & AI Solutions will lead the design, development, and delivery of AI-enabled learning technology solutions that support enterprise workforce capability needs. Partner with Learning & Development leaders, technology teams, and external vendors to translate business priorities into detailed use cases, solution designs, and tested implementations. Serve as the primary link between business stakeholders and technical teams, ensuring solutions are validated, functional, and deliver measurable outcomes. This is a hands-on role requiring deep involvement in solution design, requirements development, and quality assurance. What You Will Do: Solution Design & Delivery Lead cross-functional teams, partnering with subject matter experts and technology specialists to design and deliver learning solutions that address business challenges Translate business requirements into solution designs, backlog items, and release plans for agile engineering teams Develop current-state and future-state process flows and solution designs; validate requirements with business stakeholders Create wireframes, mockups, and prototypes to communicate solution concepts and gather feedback Partner with architecture and integration teams to ensure solution designs align with enterprise standards AI & Technical Enablement Design end-to-end generative AI products, applications, and solutions for learning use cases; provide implementation guidance during delivery Translate business needs and use cases into technical AI and ML solution requirements Identify and implement AI-driven features to improve system usability and learner engagement Ensure AI implementations comply with ethical standards, data privacy regulations, and security requirements Ensure seamless integration of AI applications and ML models with existing IT infrastructure and business systems Testing & Quality Assurance Lead and coordinate user acceptance testing (UAT) with business stakeholders and end users Validate AI/ML outputs for accuracy, bias, and alignment with intended use cases Support pilot deployments and gather user feedback to inform iterative improvements Develop test plans, test cases, and test scripts aligned to functional requirements and acceptance criteria Cross-Functional Collaboration Coordinate with external vendors and implementation partners on deliverables, timelines, and issue resolution Communicate solution status, risks, and dependencies to leadership and stakeholders Facilitate requirements workshops, design reviews, and sprint planning sessions Strategic Leadership Contribute to the learning technology roadmap in alignment with enterprise architecture and business goals Stay current on emerging trends in AI and learning technology; recommend enhancements to improve learner engagement and business outcomes

Requirements

5+ years' experience in Learning Technology, Learning & Development systems, or large-scale workforce capability development
3+ years' Product Management or Technical Product Management, within a complex stakeholder environment, managing all aspects of a successful product throughout its lifecycle and driving outcomes in a complex environment
3+ years' experience communicating technical concepts and implications to business stakeholders and customers as well as business concepts and requirements to technical teams
3+ years' experience working with user experience design and testing methodologies
2+ years' experience with AI concepts and tools (e.g., generative AI platforms, large language models) and their application in workplace learning
2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA), LXP (e.g., Degreed, EdCast, etc), and content authoring tools
2+ years' experience working with Agile methodologies and software
1+ year experience managing or coordinating offshore or contractor resources
Bachelor's degree in Learning & Development, Instructional Design, Organizational Development, Information Systems, or related field

Nice To Haves

Strong communication, facilitation, and program management skills
Experience with AI-driven learning solutions, virtual reality (VR) learning, simulation platforms, or adaptive learning technologies
Hands-on experience with prompt engineering, LLM integration, or conversational AI applications
Experience with enterprise system integrations (APIs, xAPI/LRS, SSO, HRIS connectors)
Background in business analysis, solution architecture, or technical product ownership
Healthcare, retail, or pharmacy industry experience

Responsibilities

Lead cross-functional teams, partnering with subject matter experts and technology specialists to design and deliver learning solutions that address business challenges
Translate business requirements into solution designs, backlog items, and release plans for agile engineering teams
Develop current-state and future-state process flows and solution designs; validate requirements with business stakeholders
Create wireframes, mockups, and prototypes to communicate solution concepts and gather feedback
Partner with architecture and integration teams to ensure solution designs align with enterprise standards
Design end-to-end generative AI products, applications, and solutions for learning use cases; provide implementation guidance during delivery
Translate business needs and use cases into technical AI and ML solution requirements
Identify and implement AI-driven features to improve system usability and learner engagement
Ensure AI implementations comply with ethical standards, data privacy regulations, and security requirements
Ensure seamless integration of AI applications and ML models with existing IT infrastructure and business systems
Lead and coordinate user acceptance testing (UAT) with business stakeholders and end users
Validate AI/ML outputs for accuracy, bias, and alignment with intended use cases
Support pilot deployments and gather user feedback to inform iterative improvements
Develop test plans, test cases, and test scripts aligned to functional requirements and acceptance criteria
Coordinate with external vendors and implementation partners on deliverables, timelines, and issue resolution
Communicate solution status, risks, and dependencies to leadership and stakeholders
Facilitate requirements workshops, design reviews, and sprint planning sessions
Contribute to the learning technology roadmap in alignment with enterprise architecture and business goals
Stay current on emerging trends in AI and learning technology; recommend enhancements to improve learner engagement and business outcomes

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

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