Senior Product Manager - Care & Services Technology

GoDaddy•Tempe, AZ

3d•Hybrid

About The Position

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. Join our team We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online. Be a part of an innovative company at the forefront of AI technology in customer support. We are seeking a Senior Product Manager as part of our Care Product Management team to execute the development of our Care products. This role drives the planning and execution at product level with oversight. We're looking for a product manager who loves working on cutting-edge technology, obsessed with finding creative solutions to business and customer problems using design thinking, and partnering with GoDaddy's award-winning 24/7 Care team. Our team is a welcoming place for all people. Join a supportive working environment where diversity is valued to achieve your best work!

Requirements

5+ years' experience as a Product manager, developing and launching digital products and/or platform enablement in a fast-paced environment.
Proven success in being responsible for the product roadmap of significant customer-facing features and releasing via the formation of hypotheses and experimentation.
Proficient in Agile methodologies and has experience driving Agile product development.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, assess outcomes, and challenge conventional wisdom.
Passion for understanding user needs, pairing with data, and great design to solve problems elegantly.

Nice To Haves

Experience developing internal software tools used by an organization.
Software engineering background.

Responsibilities

Strategic Roadmap Development: Execute the roadmap for our Care products aligning with broader Digital Care objectives. Rethink customer interaction paradigms in the age of AI to enhance user engagement and satisfaction.
Customer-Centric Innovation: Collaborate closely with the Customer Care team to identify pain points and opportunities for improvement.
Product Development & Experimentation: Define and refine product requirements, conceptualizing and testing ideas to create transformative customer experiences. Formulate hypotheses and conduct experiments to optimize both customer experience and business outcomes.
Agile Mindset: Provide direction to the scrum team with clear, actionable requirements and planning artifacts. Guide prioritization, including coordination with engineering to ensure timely and successful product delivery.
Cross-Functional Collaboration & Communication: Partner with internal teams and stakeholders to communicate and evangelize the product features and achieve business results. Foster a culture of collaboration and innovation across the organization.
Market Analysis & Competitive Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies in the AI domain.

Benefits

We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave.
GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ).
Have a side hustle? No problem. We love entrepreneurs!
Most importantly, come as you are and make your own way.

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