Senior Product Manager, AI

Eleanor Health

13h•$175,000 - $195,000

About The Position

We are hiring a Senior Product Manager, AI to drive Eleanor Health’s AI product strategy and execution. This is a high-visibility, high-impact role at the intersection of technology and clinical operations. You will lead the evaluation, deployment, and iteration of AI-powered tools that directly improve how community members access care and how our teams operate day-to-day. This role is being created because AI is a top strategic priority for Eleanor Health — not as a future initiative, but as an active one. We are actively deploying AI-powered tools focused on AI voice and SMS agents to improve community member access, and have deployed Claude Enterprise to key employees to expand how our team works with AI. The opportunity ahead includes outbound AI for lead conversion, pre-visit data collection, transcript and call analysis, and AI-driven scheduling optimization. This person will own all of it.

Requirements

5+ years of experience as a product manager, with a demonstrated track record of taking products from concept through deployment and actively using AI tools as part of how you work today
Demonstrated ability to take an AI product from evaluation through deployment — not just strategy, but execution
Experience working in or with healthcare organizations, with a working understanding of HIPAA compliance and clinical workflows
Proven ability to manage vendor relationships: evaluating options, running structured assessments, negotiating contracts, and holding vendors accountable post-launch
Strong cross-functional collaboration skills — ability to partner with clinical, operations, and engineering teams simultaneously
Comfort with ambiguity: this role is building something new, and the person who thrives here shapes the path rather than following one
Excellent communication skills — ability to translate technical complexity into clear business decisions for executive audiences

Nice To Haves

Experience with AI voice agents, conversational AI, or SMS automation platforms in a healthcare setting
Direct experience with athenahealth or similar EHR systems
Background at a behavioral health, SUD treatment, or multi-state virtual care organization
Familiarity with clinical safety considerations specific to behavioral health — crisis protocols, scope of practice boundaries, de-escalation requirements
Experience deploying large language models (LLMs) or AI assistants in a healthcare context
Background at a tech-enabled healthcare company that went through a similar AI adoption or automation phase

Responsibilities

AI Vendor Evaluation & Deployment
Lead structured vendor evaluations: coordinate demos, manage scorecards, drive to a recommendation, and own contract and integration requirements
Define clinical safety requirements for every AI deployment — crisis escalation protocols, scope guardrails, and behavioral health-specific safeguards are non-negotiable
Run pilots, define success metrics, and drive go/no-go decisions with clear data
Internal AI Deployment & Adoption
Develop onboarding and training programs that help team members get real value from AI tools in their day-to-day work
Identify and prioritize high-value internal use cases: transcript analysis, call analysis, data entry automation, schedule optimization, and more
Establish governance and guardrails for AI use with PHI across all teams
Improving Internal Workflows & Deploying AI Agents
Map current manual workflows and identify where AI agents can remove repetitive steps, reduce errors, or eliminate handoffs entirely
Build and maintain the AI product roadmap in partnership with the Director of Technology and ELT — with clear prioritization, success metrics, and business case for each initiative
Serve as the internal expert on AI in behavioral health, educating the organization on what’s possible, what’s safe, and what’s not

Benefits

Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge!
12 Vacation days
12 Wellness (Sick) days
3 Floating holidays
9 Company-observed holidays
Jury Duty, Voting Leave, and other forms of paid time off may be available
Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.
401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
Life Insurance - Both Eleanor and employee-paid options are available.
Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
Mindfulness App Reimbursement
EAP with eight face-to-face sessions
Virtual health and wellness visits covered by our medical plan.