Senior Product Manager, AI Powered Messaging

Jerry.ai • Raleigh, NC

8d

About The Position

We are looking for a Senior Product Manager to own Jerry.ai’s AI driven communications product. AI and automation are a key component of Jerry.ai’s growth strategy, driving the engagement, conversion, and retention of our customer base. Today, over 70% of customer requests are handled using AI agents built using our internal AI agent development platform, Propelix. Our goal is to increase this number to over 90%, while increasing customer satisfaction and conversion with AI interactions that delight our customers. The messaging infrastructure underlying these communications across SMS, in-app chat, email, and voice, is critical to the success of the platform, and we need your help to scale it up.

Requirements

• You have 5+ years of experience in management consulting, technical product management, data analytics, or operations at a fast paced startup.
• You’re a technologist and a systems thinker. You’re comfortable in technical conversations and can translate complex ideas into simple terms.
• You’re data-driven and comfortable diving into data to answer your own questions.
• You like to own metrics, and constantly seek improvement. You’re an optimist who asks “how we can” not “if we can.”
• You’re passionate about AI. You use it to automate your day to day, you’re an early adopter of the latest and greatest, and you want to be at the vanguard of leveraging it at scale to deliver outstanding, personalized customer communications.

Responsibilities

• Partner closely with our Product, Engineering, and Data Science teams to create lovable AI interactions that increase automation and customer satisfaction.
• Analyze data to identify and prioritize improvements to our core messaging systems.
• Identify bottlenecks to solving high-impact issues to shape both our prompt engineering best practices and our technical roadmap.
• Stay on top of AI trends, best practices, and tech to make strategic decisions.

Benefits

• Join a profitable pre-IPO startup with capital, traction, and runway ($240M funded | 60X revenue growth in 5 years | $2T market size)
• Work closely with brilliant leaders and teammates from companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain
• Disrupt a massive market and take us to a $10B business in the next few years
• Our growth is driven by forward-thinking technology: Jerry.ai is getting mentioned in many conversations about our use of GenAI, such as this Forbes article
• Be immersed in a talent-dense environment and greatly accelerate your career growth
• Impact millions of users experience with car maintenance and auto insurance
• We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees