Product Manager, Messaging

CallRail•Atlanta, GA

20h•Hybrid

About The Position

CallRail is seeking a highly motivated and strategic Product Manager to own the vision, strategy, and execution for our Text Messaging features, a critical component of our unified Omni-Channel experience. In this pivotal role, you will define the vision and roadmap for positioning Messaging as a primary lead engagement tool. You will focus on enabling seamless transitions between text, calls, and automated workflows to extend our platform's capabilities far beyond traditional phone interactions. The ideal candidate will act as the key liaison, collaborating closely with Engineering, Design, Marketing, and Customer Success teams to deliver high-impact features and improvements that directly solve complex customer pain points. This position is ideal for a self-motivated leader who thrives at the intersection of product strategy and deep technical understanding, specifically across marketing analytics, workflow automation, cross-platform (web/mobile) feature parity, and the infrastructure required to power scalable, omni-channel communication tools. You will be responsible for both setting the product direction and rolling up your sleeves to ensure successful, collaborative delivery with technical and design partners.

Requirements

Experience: 3+ years of experience as a Product Manager, with a strong focus on omni-channel tools, marketing analytics, or platform-oriented work.
Technical Fluency: Strong technical depth, comfortable reading API documentation, and meticulously scoping technical edge cases with engineering partners.
B2B SaaS Background: Experience delivering B2B SaaS products, especially with tools supporting marketing analytics, communication, or customer engagement platforms.
Prioritization & Clarity: Demonstrated ability to define and prioritize work with clarity, balancing business and complex user needs along with technical feasibility.
Agile Collaboration: Direct experience working within Agile teams and successfully collaborating with engineers and designers in fast-paced, iterative environments.
Communication & Influence: Exceptional written and verbal communication skills, capable of articulating product concepts and influencing stakeholders across all roles and seniority levels.
Tool Proficiency: Familiarity and proficiency with product management and analytics tools (we use: Jira, Confluence, Miro, Looker, Fullstory, and Figma).

Responsibilities

Own the Product Strategy: Define, own, and champion the Text Messaging roadmap, ensuring tight alignment with core business goals, validated customer needs, and strategic partnership opportunities.
Drive Platform Evolution: Own the strategic direction of CallRail's messaging platform, driving scalable design patterns and ensuring feature parity and consistency across all workflows and established call features.
Lead Discovery and Insight: Conduct comprehensive discovery, including interviews with customers and stakeholders, to validate pain points and deeply inform innovative solution design.
Define and Specify Work: Write clear, concise, and actionable Epics, User Stories, and Acceptance Criteria, always balancing technical context with maximum customer value.
Manage the Backlog & Execution: Prioritize and manage the daily workflow and backlog with a sprint team of engineers and designers, ensuring the execution meets the timing needs of the market.
Execute Cross-Functional Delivery: Drive end-to-end feature delivery by collaborating closely with Engineering, Design, Partnerships, and Go-to-Market teams.
Ensure Adoption & Launch Success: Partner with GTM teams (Marketing, Sales, and Customer Experience) to ensure smooth, successful launches, robust user education, and widespread feature adoption.
Define and Track Success: Continuously monitor success metrics, product health, and user feedback to refine and evolve the offering, and report regularly on findings and next steps.
Be the Domain Expert: Stay ahead of the curve on omni-channel technologies and communication trends and serve as the primary representative for the Messaging domain during planning cycles and executive updates