Senior Product Manager - Agentic Commerce

American Express•New York, NY

7d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers' digital lives. We are a fast-paced team that levers emerging technologies to develop digital payment and financial services products and engaging membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to market. We are seeking a Senior Product Manager to drive the development and delivery of Agentic Commerce capabilities for our Card Members. This Senior Product Manager will focus on the strategy and execution of the frameworks, features, and services that enable seamless, secure transactions across various channels. This person will build a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. Partnering closely with Engineering, Product, and cross-functional teams, this Product Manager will shape intuitive and delightful commerce journeys powered by AI agents.

Requirements

5+ years of experience in product development/management, or similar role.
Experience with issuer payments including digital payments, fraud prevention, disputes, and payment processing.
Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality
Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with the tenacity to push innovation agenda inside a large company
Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners
Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in
Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project.
Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.
Skilled at balancing big picture strategy and tactical details
Team player, comfortable with ambiguity, adaptable, accountable, and highly organized
Excellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
Willingness to be creative within the bounds of the highly regulated financial services environment

Nice To Haves

Experience with LLMs/AI models a plus.

Responsibilities

Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (Agent-to-Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted Agent Protocol, Model Context Protocol, and others) for AI agent-facilitated payments
Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineers and solutions architects to identify technical solutions, define specs, shape product requirements, and deliver platform capabilities that continually advance Agentic Commerce experiences
Partner closely with Fraud and Servicing to define strategies for fraud prevention, disputes management, and call or chat handling related to agentic transactions
Partner closely with Network and Product teams to define and champion industry standards and protocols for agentic payments
Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to data governance principles and payments regulation to ensure compliant and secure payment experiences
Work cross functionally to define requirements and specifications for data sharing across and integrations with merchants, PSPs, and AI/LLM partners to support fraud, servicing, and cardmember experience
Partner closely with UX research, design, Web and Mobile Application teams to design, build, and launch delightful self-service dashboards and experiences
Work with Business Development teams to evaluate, influence and operationalize partner requirements, and with Product Enablement teams on go-to-market strategies
Keep a pulse on industry trends, balancing the near-term execution priorities with long term strategy to support the overall product vision

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities