Senior Product Management

Microsoft•Redmond, WA

About The Position

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Intune Product Group is on a mission to manage the world’s devices and apps simply and securely. Within Intune’s Customer Experience Engineering (CxE) organization, the Customer Acceleration Team (CAT) partners with our most strategic enterprise customers to accelerate adoption, resolve critical blockers, and shape the future of device and app management. The CAT team is hiring a Senior Product Manager. CAT is the bridge between customer reality and product innovation. We co-create with customers, translate insights into product priorities, and prototype tomorrow’s scenarios today. This role is a unique opportunity to work at the intersection of customers, engineering, and AI-driven innovation. This role demands a passion for enhancing customer experience, fostering a consistent and efficient collaboration between engineers and customers, and enabling a customer-centric development culture. Our fast-paced environment motivates team members to innovate and be at the forefront of product development, with a customer-first mindset. If you are eager to work directly with our commercial customers, partners, and MVPs, and connect them to our engineering & research product teams to create a better product, then we would love to have you on our team. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

2+ years of experience in product management, customer engineering, or enterprise mobility.
Hands-on knowledge of Mobile Device Management (MDM) and Mobile Application Management (MAM) with Microsoft Intune or equivalent platforms (e.g., Workspace ONE, MobileIron, JAMF).
Experience collaborating across multiple teams (engineering, support, field, partners) to drive outcomes.
Customer engagement skills — able to lead workshops and influence executive decision-makers.
Excellent communication skills with both technical and business audiences.
Familiarity with AI and automation (APIs, copilots, prompt engineering, low-code prototyping).
Familiarity with, and a passion to become an expert in, principles and practices of Continuous Improvement.
Comfort interpreting customer signal data to identify trends and opportunities.
Knowledge of cross-cloud security scenarios (e.g., Intune + Entra ID, Intune + Defender, Intune + Sentinel).

Responsibilities

Build, manage, drive and/or contribute to our customer-facing initiatives and programs.
Build, manage, drive and/or contribute to our internal-facing customer-oriented initiatives and programs.
Build and manage our rhythm of the business, including scoping and running many of the forums that comprise that rhythm.
Work with our teams that build our tooling and dashboards that capture and report on the status of our work.
Support critical escalations, resolving blockers and turning one-off solutions into reusable playbooks and accelerators.
Synthesize customer insights from telemetry, support cases, preview programs, and community feedback into actionable product improvements.
Partner with product engineering to translate customer signals into backlog priorities and validate features in real-world environments.
Collaborate with field teams, partners, and the global ecosystem to scale learnings into repeatable adoption frameworks.
Mentor and enable field architects, partners, and Microsoft field teams through workshops and training sessions.
Contribute to a culture of sharing, learning, and continuous improvement across the CAT and CxE community.
Embody our culture and values