Senior Manager, Product Management

Western Union•Atlanta, GA

2d•Hybrid

About The Position

Western Union is seeking a strategic, data-driven, and execution-focused Senior Product Manager to join our Compliance Systems & Analytics (CS&A) team. In this role, you will be responsible for shaping the vision, roadmap, and delivery of a critical platform that will support our global risk and compliance functions. This is a highly cross-functional role requiring collaboration across Operations, Policy, Data, and Technology. You will be instrumental in maturing our product capabilities, driving transformation, and delivering innovative tools that will support an ever changing global compliance landscape. In this role you will drive the transformation of the next generation of compliance products from conception to implementation and beyond. This involves working cross-functionally to understand our various global compliance needs, user personas, and competition to identify opportunities, formulate requirements, and deliver impactful solutions to our users. Product Strategy & Vision Partner with Risk and Compliance teams to understand regulatory trends, pain points, and future-state needs. Define the product strategy to align with business priorities, regulatory mandates, and enterprise transformation. Drive development of outcome-oriented roadmaps for systems such as case management, investigations, regulatory reporting, and audit. Use data to inform prioritization, evaluate product performance (KPIs), and identify product opportunities. Execution & Delivery Understand user and stakeholder needs and gather product requirements, prioritizing them based on business impact. Foster relationships with stakeholders and communicate workstream status, issues, and risks on a regular cadence. Translate strategic goals into clear, prioritized product Epics and Features. Partner with cross-functional teams through discovery, development, and deployment while ensuring timelines, scope, and quality targets are met. Ensure Epics and Features are shovel ready by meeting the Definition of Ready (DoR) and Definition of Done (DoD) to support effective planning and delivery. Communicate product plans and performance to all levels of the organization, including executive leadership updates. Cross-Functional Leadership Collaborate with engineering, compliance, and operational stakeholders to align on requirements, dependencies, and business outcomes. Lead, mentor, and develop direct reports. Providing guidance and support, enabling them to succeed. Mature and grow our Product organization through continuous improvement, innovation, collaboration, creativity, and communication.

Requirements

7+ years of experience in product management, with a focus on digital transformation, modernization, ideally in financial services or compliance.
Proven success managing complex B2C/B2B or enterprise platforms, ideally in compliance, fraud, risk, or case management domains.
Strong understanding of compliance workflows such as KYC, AML, transaction monitoring, and regulatory audits.
Ability to think strategically and act tactically, balancing short-term execution with long-term vision.
Excellent communication, facilitation, and stakeholder management skills with ability to navigate ambiguity and align stakeholders around a shared vision and outcomes.
Experience working in and enhancing Agile delivery processes.
Experience in discovery sessions, user research, and cross-team workshops to identify new opportunities for product innovation and expansion.

Responsibilities

Partner with Risk and Compliance teams to understand regulatory trends, pain points, and future-state needs.
Define the product strategy to align with business priorities, regulatory mandates, and enterprise transformation.
Drive development of outcome-oriented roadmaps for systems such as case management, investigations, regulatory reporting, and audit.
Use data to inform prioritization, evaluate product performance (KPIs), and identify product opportunities.
Understand user and stakeholder needs and gather product requirements, prioritizing them based on business impact.
Foster relationships with stakeholders and communicate workstream status, issues, and risks on a regular cadence.
Translate strategic goals into clear, prioritized product Epics and Features.
Partner with cross-functional teams through discovery, development, and deployment while ensuring timelines, scope, and quality targets are met.
Ensure Epics and Features are shovel ready by meeting the Definition of Ready (DoR) and Definition of Done (DoD) to support effective planning and delivery.
Communicate product plans and performance to all levels of the organization, including executive leadership updates.
Collaborate with engineering, compliance, and operational stakeholders to align on requirements, dependencies, and business outcomes.
Lead, mentor, and develop direct reports. Providing guidance and support, enabling them to succeed.
Mature and grow our Product organization through continuous improvement, innovation, collaboration, creativity, and communication.