Senior Product Lead

State of Maine • Augusta, GA

2d • Hybrid

About The Position

The Office of the Health Insurance Marketplace (OHIM), an office within the Maine Department of Health and Human Services, is seeking an experienced, mission-driven individual to oversee the strategy, delivery, compliance, and operational performance of the CoverME.gov technology platform. This is a senior-level role that combines product leadership with team management, vendor oversight, and regulatory accountability. In addition to owning the eligibility and enrollment product vision and roadmap, this role will supervise product management staff, ensure system compliance with state and federal requirements, and hold external vendors accountable for delivering high-quality, secure, and timely solutions. This position plays a critical role in ensuring the marketplace operates effectively, securely, and in service of consumers’ healthcare needs.

Requirements

• A minimum of ten (10) years combination of formal education in computer science, information technology, public administration, health administration or a related field and/or professional experience in managing or overseeing complex system projects, audits, or information technology.
• Experience managing vendor relationships and overseeing vendor performance.
• Experience working in collaborative, cross-functional environments.
• Strong communication and documentation skills, with the ability to translate complexity into clarity.
• Ability to manage multiple projects with competing timelines and priorities.

Nice To Haves

• Experience with health insurance marketplaces, benefits administration, or public sector technology.
• Familiarity with Affordable Care Act (ACA), Medicaid/CHIP and CMS regulations.
• Experience working in government technology environments.

Responsibilities

• Product Strategy & Leadership: Define the scope, objectives, and timelines for system projects.
• Develop and manage detailed project plans, including defining and communicating milestones and identifying dependencies across teams and functions.
• Align product priorities with policy, operational, and legislative requirements.
• Balance priorities across short-term needs and long-term technical investments.
• Draft and/or review project-related documentation, including change requests, business and system requirements, change logs, and status reports.
• Anticipate business needs, consumer behavior and usage volume to ensure that system projects are developed and implemented in ways that proactively avoid potential system issues.
• Team Management Supervise and mentor Product Manager
• Provide coaching, performance management, and professional development support.
• Ensure internal and external teams work collaboratively and meet project goals, deadlines, and business objectives.
• Coordinate User Acceptance Testing (UAT), to ensure teams are prepared and systems meet business requirements before deployment.
• Ensure system plans, updates, changes and bugs are communicated in a timely manner to impacted teams.
• Vendor Management: Serve as the primary point of contact for marketplace technology vendors.
• Represent OHIM in meetings and other communications with the vendor.
• Oversee vendor performance, ensuring deliverables are met on time, within budget, and in accordance with contract terms.
• Partner with procurement and legal teams on contract development, renewals, and amendments.
• Compliance, Security and Oversight Oversee system security practices, audits, and risk mitigation strategies.
• Coordinate internal and external system related audits, including security and privacy.
• Work closely with security, compliance, and internal information technology teams to maintain audit readiness and documentation.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 18.91% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees