Senior Product Engineer

Aurelian•Seattle, WA

About The Position

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies. Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute. But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations. Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US. We're hiring a Senior Product Engineer to own product outcomes end-to-end. We don't have product managers at Aurelian — our engineers talk to customers, decide what to build, and ship it. This role is for someone who is as excited about why we're building something as how. You'll write code every week, but the thing that makes you exceptional is your ability to deeply understand a problem, make smart product decisions, and own the outcome.

Requirements

Product thinker first, engineer second: You've owned products or features end-to-end — not just built what someone else decided. You think in terms of user problems and outcomes, not just technical solutions.
Comfortable across the stack: 4+ years of software engineering experience. You can build what needs building — frontend, backend, or both. You don't need to be the deepest technical expert on the team, but you're a capable, confident engineer.
High ownership: You see a problem, figure out the right thing to build, and drive it to completion. You take responsibility for outcomes, not just your code.
Customer empathy: You genuinely like understanding how people use software. You're energized by customer conversations, not drained by them.

Responsibilities

Own product outcomes, not just features: You won't be handed a spec. You'll talk to customers, identify the highest-leverage problems, figure out what to build, and build it.
Be the PM for your area: You'll define the roadmap, make prioritization tradeoffs, and communicate progress across the company.
Ship fast and iterate: Build and ship features across our platform — from AI call handling, to dispatcher-facing tools, to analytics and integrations. Get things into customers' hands, learn, and iterate.
Work directly with customers: Our users are 9-1-1 dispatchers and PSAP administrators. You'll visit dispatch centers, watch how they use the product, and use that context to drive what you build next.