Senior Product Engineer, Support Systems & AI Automation
About The Position
We are seeking a Lead Product Engineer – Support Systems & AI Automation to help design, implement, and evolve the platform that powers support operations for our EV charging network. This role sits at the intersection of product engineering, support operations, systems architecture, and AI automation. The engineer in this role will lead the implementation of a modern support platform and automation architecture, working to transition support operations from existing tools and workflows into a more integrated and scalable system. This includes standing up the new operational framework, building automation and AI capabilities, and phasing support operations over from current systems into the new platform over time. Unlike traditional support roles, this position is responsible for building and evolving the systems that enable support to scale efficiently, automate operations, and improve network reliability.
Requirements
- 3–7 years of experience in roles such as backend engineering, systems engineering, reliability engineering, infrastructure engineering, or support platform engineering.
- Strong experience with: • APIs and system integrations • Automation frameworks • Distributed systems • Monitoring and observability tools • Incident management workflows
- Experience with REST APIs, event‑driven systems, cloud infrastructure (AWS preferred), automation frameworks, and operational tooling.
- Experience designing or integrating: • AI support agents • LLM‑powered automation • Conversational support systems • AI‑driven workflow automation
- Experience with platforms such as: • AWS Bedrock • LLM orchestration frameworks
Nice To Haves
- Platforms: • Jira Service Management • Zoho • Salesforce • HubSpot
- Operational platforms: • Charging station management systems • IoT or connected hardware platforms • Asset management platforms • Field service management tools • Monitoring and observability platforms
- Industry experience preferred: • EV charging infrastructure (OCPP) • Energy infrastructure • IoT device networks
Responsibilities
- Support Platform Engineering & Architecture
- AI & Automation Development
- Operational Reliability Engineering
- Cross‑Functional Collaboration
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
