Senior Product Director, Player Account

Caesars Entertainment•Jersey City, NJ

2d•$150,000 - $212,750

About The Position

Our Sr. Product Directors obsess over their customers and pride themselves on developing features their customers love. They track the behaviors and outcomes of every feature they launch, only to keep improving the journey with each release. They listen to customers, their teams, stakeholders, SMEs across the empire while always considering the overall strategy of Caesars when they are creating, prioritizing, and sometimes negotiating items their team’s backlogs and roadmaps. Sr. Product Directors are natural leaders who inspire and deliver. We’re seeking a strategic, delivery-focused Sr. Product Director to lead our Customer Registration, KYC/Identity, and Player Account Management (PAM) capabilities. You’ll own the end-to-end player journey—from account creation through verified status and ongoing account servicing—delivering a frictionless, compliant, and personalized experience in a highly regulated environment. This position sits at the intersection of Growth, Compliance, Risk, Fraud, Payments, Marketing/Martech, Engineering, Data Science, UX Research, and Customer Operations. You’ll define the product strategy and roadmap, lead a team of Product Managers, and drive measurable impact across growth, trust, and operational efficiency.

Requirements

8+ years in years developing successful digital products, including 3+ years managing Product Managers
Experience designing, launching and optimizing large-scale onboarding and identity verification (KYC) products in highly regulated (AML) digital industries (e.g., online gaming, fintech, banking, payments, identity)
Expertise in creating and maintaining roadmaps, while also training direct reports on best practices
Ability to write descriptive narratives which demonstrate your knowledge of the problem, strategies, risks, and data which helped formulate the proposed solution or feature
Track record of leading and delivering large-scale products from conception through to completion
Proven ability to engage Data Scientists and ML teams on predictive or automated capabilities
Experience in Agile software product delivery, preferably in a scrum setting using Jira
Expertise in funnel analytics, experimentation, and data-driven product development
Executive level communication and storytelling to offer effective updates and streamline communication to a broad audience

Nice To Haves

Experience with vendor orchestration, model monitoring, and risk decisioning platforms
Background building platform capabilities (rules engines, feature stores, experimentation frameworks)
Find complex problems with numerous restraints exciting; and not daunting
Enjoy learning new skills and are passionate about new developments in technology
You are highly motivated individual, who wants to work with the best and be the best
Ability to build trusting relationships with peers, teams, and leaders
Ability to lead through influence, inspiration, experience, and collaboration
You inspire teams to come together and build best in class B2C products

Responsibilities

Lead the product strategy and roadmap for Registration & Onboarding, Identity Verification (KYC) and Player Account Lifecycle Management (PAM)
Integrate AI/ML into onboarding and account operations (e.g., risk scoring, document verification, anomaly detection, personalized flows, LLM powered support)
Build a collaborative team culture that encourages open communication, innovation and career growth while holding Product Managers accountable and striving for excellence
Translate customer research, regulatory updates, and market insights into clear priorities and scalable solutions
Champion a customer first, research driven culture while balancing risk/fraud and regulatory constraints
Cultivate strategic alignment across Growth, Risk, Compliance, Fraud, Payments, Engineering, Data Science, UX, Marketing, and Customer Operations teams
Build, monitor and communicate results of real-time visibility into funnel health and account outcomes (dashboards, leading indicators, anomaly detection, alerting)
Combine qualitative and quantitative inputs (UX research, usability tests, VOC, cohort and funnel analytics) to identify high leverage product improvements
Your ownership, vision, and ability to deliver will directly impact several KPIs such as Acquisition & Onboarding performance Registration conversion rate KYC/Identity pass rates (first time pass focus) Funnel drop-off and abandonment reduction Time to verified account Account suspension rate Self-service resolution rate Onboarding & Account Servicing NPS/CSAT Regulatory & risk accuracy (KYC/AML/fraud controls)
Lead vendor strategy & orchestration (KYC/IDV, fraud tooling, risk decisioning platforms), including performance management
Communicate clear, data backed recommendations and tradeoffs to senior leadership