Director - International Player Development

Casino and•Chicago, IL

19h•$150,000 - $160,000

About The Position

The Director of International Player Development is a dynamic, globally minded, and results-driven leader who is responsible for building, managing, and expanding a world-class international player development team that caters to the high-net-worth global gaming market. The Director will serve as the primary architect of Bally's Chicago’s international VIP strategy, with a deep focus on cultivating high-value relationships across key international markets. This role demands an individual who possesses a sophisticated understanding of international gaming cultures, luxury hospitality standards, global protocol etiquette, and the nuanced expectations of VVIP clientele operating at the highest levels of play. This is a revenue-generating, culture-building position that will directly shape Bally's position as a premier international gaming destination in the United States.

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a valid gaming license issued by the Illinois Gaming Board
Minimum of seven (7) years of progressively responsible experience in casino player development, with a significant focus on international and/or Asian VIP markets
Minimum of five (5) years of leadership experience managing international player development teams, executive hosts, or VIP sales teams in a premium casino resort environment
Demonstrated track record of successfully cultivating and maintaining relationships with ultra-high-net-worth international players, junket operators, and feeder market partners
Deep expertise in baccarat and premium table game products, international gaming cultures, and the global VIP casino market landscape
Strong knowledge of international AML/BSA compliance requirements as they relate to casino cage operations, credit, and international player transactions
Exceptional public relations, hospitality, and high-touch customer service skills befitting a world-class resort property
Outstanding written and verbal communication skills, with the ability to operate confidently at the executive level both internally and externally
Demonstrated ability to develop and execute data-driven revenue strategies that deliver measurable results
Proficiency in casino management systems, CRM platforms, and player tracking/analytics tools
Must possess a valid passport and the ability to travel domestically and internationally as required
Must be able to work a flexible schedule, including nights, weekends, and holidays

Nice To Haves

Bachelor's degree in Business, Hospitality Management, Marketing, International Business, or a related field or equivalent experience
Multilingual fluency is strongly preferred — Mandarin Chinese, Cantonese, Vietnamese, Korean, Spanish, Arabic, or other languages aligned to Bally's target international markets
Established existing network of international high-value players and/or feeder market contacts across Asia-Pacific, Latin America, or Middle Eastern markets
Prior experience managing international programs, VIP credit programs, and front money operations
Experience with luxury brand standards, Forbes Travel Guide service protocols, or comparable luxury hospitality frameworks
Demonstrated experience planning and executing large-scale, high-budget international VIP events