Senior Product Designer

Heidi•San Francisco, CA

40d

About The Position

Howdy, we're Heidi "The AI startup growing faster than Canva" That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and became one of the fastest-growing companies in the world. We pivoted from broad healthcare AI to building Earth's finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: strengthen the human connection at the heart of healthcare. We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again. That's where you come in. We're looking for a product designer who designs, prototypes, and ships — and knows the difference between software that works and software that makes someone smile. Clinicians use Heidi to get away from keyboards and back to patients. We want the product to feel as considered as the best software you've ever used — cohesive, quiet, and precise across every surface. When a clinician's tools feel right, they spend less time fighting software and more time with patients. That's the job. You'll own the connective tissue of the product — shared patterns, consistent feel, the details that make software feel like one product. You'll partner directly with engineers, push code when it makes sense, and care about the 3px padding issue as much as the information architecture. This role is based in Sydney or Melbourne. If you're somewhere else and you're exceptional, we'll make it work. We don't care about logos. Show us what you've made, and tell us why it's good.

Requirements

A portfolio where craft is visible — we want to feel something when we look at your work, not just follow the UX flow
Comfortable designing in Figma and shipping in code — you've used Cursor, Claude, or similar tools to push real fixes, not just mockups
Preferences about easing curves, opinions on optical vs mathematical alignment, a habit of stress-testing components at their edge cases
Strong opinions about design, loosely held — you can explain what separates considered software from lazy software at a component level
When you see a broken pattern in production, you fix it, you don't file a ticket and wait

Responsibilities

Own design quality across the product — catch what's inconsistent and fix it before it ships
Design, prototype, and ship features alongside engineers, without handoffs
Explore what AI-powered clinical software should look and feel like, not just maintain what exists
Contribute to a design system built as a floor, not a ceiling — components, tokens, and patterns that make consistency the default
Push CSS fixes, build prototypes in Cursor or Claude, and open PRs for polish that shouldn't wait for a sprint
Share work early, give honest critique, and help the team raise its bar for craft