Senior Associate, Senior Product Designer, Field Experience

New York Life • New York, NY

2d • $125,000 - $160,000 • Hybrid

About The Position

We’re looking for a Senior Product Designer to own and drive end-to-end design across a portfolio of products within our Field Experience (FX) value stream. This role is a critical partner to design leadership and will own UX and UI design execution across multiple products that support how our agents recruit, onboard, collaborate, and serve clients. You’ll focus on the highest-impact areas across this portfolio, with support in prioritization and direction from product and design leadership. This is a hands-on role with a high degree of ownership in a collaborative environment. You’ll independently drive design execution while staying closely aligned with design leadership and cross-functional partners. You’ll be trusted to support and contribute to discovery efforts and lead design execution through delivery: defining workflows, shaping interaction patterns, and delivering high-quality, production-ready designs. You’ll partner closely with Product, Engineering, and cross-functional stakeholders to ensure solutions are thoughtful, scalable, and aligned to both user and business needs. This role is ideal for a designer who thrives in complex, evolving environments, enjoys owning ambiguous problem spaces, and is comfortable operating as a senior individual contributor with significant responsibility and impact.

Requirements

• 6+ years of digital product design experience, with a track record of shipping high-quality experiences.
• Experience mentoring or providing guidance to other designers is a plus
• Strong experience designing complex, workflow-driven products (dashboards, portals, servicing experiences, forms/documents) and/or customer self-service experiences.
• Experience working closely with engineers in an agile sprint environment; comfortable moving from discovery to delivery.
• Strong command of human-centered design, interaction design, visual design, and UX writing collaboration.
• Comfortable using qualitative + quantitative inputs to make decisions and prioritize work.
• Strong facilitation and communication skills; able to align cross-functional partners and present work to senior stakeholders.
• Proficiency with Figma (and modern prototyping tools) and collaborative whiteboarding tools (e.g., FigJam, Miro).
• Solid understanding of accessibility standards (WCAG) and inclusive design practices.
• Experience designing AI-powered or automation features (e.g., recommendations, assistive copilots, or intelligent tooling) that improve real workflows.
• Comfortable partnering with Data/ML and Engineering to shape prompts, inputs/outputs, and UX patterns that account for model limitations and edge cases.
• Familiarity with Responsible AI and privacy-by-design practices (transparency, user control, and protecting sensitive customer data).
• Bachelor’s degree in a relevant field (e.g., Design, Interaction Design, Fine Arts, HCI) or equivalent practical experience.
• Portfolio required: Please include a portfolio or case studies as a document or link with your resume when applying (including any passwords). Please do not use Dropbox or other file-sharing tools we cannot access.

Nice To Haves

• Experience in life insurance, financial services, or other highly regulated environments.
• Experience partnering with Legal/Compliance and working through content, disclosure, and governance reviews.
• Experience with experimentation (A/B testing), personalization, and optimization of key journeys (adoption, task completion, and efficiency).
• Experience shipping generative AI (LLM) features to production, including evaluation, monitoring, and iterative improvement.

Responsibilities

• Own design across a portfolio of products
• Lead end-to-end design across multiple products within the Field Experience value stream
• Manage multiple concurrent workstreams with competing priorities and deadlines, maintaining focus on the highest-impact work
• Balance priorities across parallel initiatives while maintaining high-quality output
• Ensure consistency and cohesion across experiences through reusable patterns and systems
• Drive design from discovery through delivery
• Translate business and user needs into clear experience strategies, workflows, and interaction models
• Create user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for development
• Deliver designs ahead of development and support teams through build, including design QA
• Partner cross-functionally to deliver solutions
• Collaborate closely with Product Managers and Engineers to execute against defined priorities and product direction
• Translate business requirements and product strategy into clear, effective experience solutions
• Apply design perspective to defined problem spaces and product priorities
• Communicate design decisions clearly to stakeholders and incorporate feedback effectively
• Operate with autonomy and ownership
• Own design execution across assigned products with a high degree of independence
• Move work forward proactively within defined product direction and priorities
• Identify opportunities to improve user experience within existing product frameworks
• Maintain strong alignment with design leadership on direction, quality, and standards
• Use research and data to inform decisions
• Partner with Research and Analytics to identify friction points and opportunities
• Incorporate qualitative and quantitative insights into design decisions
• Iterate on solutions based on feedback, testing, and performance metrics
• Raise the bar for design quality
• Deliver thoughtful, scalable, and user-centered design solutions
• Contribute to and leverage design systems, patterns, and best practices
• Participate in design critiques and help elevate overall team craft

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level