Senior Product Designer

American Express•New York, NY

4d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers and product managers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Within the Technology Business Enablement Team, the Sr. Product Designer for Portfolio Tools will support transformation and evolution of our portfolio toolset, focusing on optimizing the customer experience to meet business outcomes, and create efficiencies in support of the Tech portfolio planning for the enterprise. In this pivotal role, you will play a critical part in driving the design of internal tools essential for optimizing our technology investment management. Reporting to the Director of Product Management for Portfolio Tools, you will be responsible for delivering a best-in-class user experience that aligns with business goals, collaborating with customers, and ensuring the tools meet user needs and enhance our business operations. Your contributions will directly impact our mission of transforming enterprise-level management tools, fostering innovation, and accountability within the team. This is a hybrid role based in New York; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.

Requirements

Product Design Expertise: Demonstrated experience in designing software or technology products, preferably within an enterprise setting managing internal tools.
Analytical and Critical Thinking: Ability to analyze complex data, understand user needs, and translate them into effective product solutions.
Communication and Collaboration: Strong interpersonal skills with the ability to build relationships with stakeholders and lead cross-functional teams effectively.
Technological Proficiency: Familiarity with design tools such as Figma, Adobe as well as prototyping tools. Strong understanding of UX principles, interaction design and visual design
Minimum of 5 years of experience in product design, with at least 2 years in a leadership role overseeing technology-based products.
Bachelor’s degree in Design, Computer Science, Engineering, or equivalent.

Nice To Haves

Master’s degree is a plus.
Experience with portfolio management tools and financial scenario modeling is highly desirable.

Responsibilities

Design and Prototyping: Create high fidelity designs, wireframes and interactive prototypes that demonstrate a deep understanding of the user journey. Work closely with engineering partners to ensure designs are implemented effectively.
Iterative Design Process: Utilize an iterative design approach that incorporates user feedback throughout the product development life cycle. Continuously refine and optimize the experience to enhance usability and meet business goals.
Journey Mapping: Support the creation of detailed journey maps to understand and visualize the end-to-end user experience across multiple touchpoints. Collaborate cross functionally to identify pain points, opportunities and areas for improvement with a long-term scalable mindset that supports our internal systems and processes.
Collaboration with Stakeholders: Collaborate closely with Portfolio, Technology, and Product leaders to align the tools with their needs and the company’s strategic goals. Capture and prioritize user requirements and enhancements through regular feedback loops.
Go-to-Market and Adoption: Support change management efforts to promote adoption and usage across the organization. Develop documentation to facilitate user transition.
Customer Experience: Ensure tools meet user needs and objectives and offer seamless customer experience.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities