Senior Product Designer, Reporting & Billing

Braze•Chicago, IL

5h•Hybrid

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. You'll join Braze's Orchestration Division, specifically leading design for our Reporting and Billing efforts. This isn’t just about charts and reports; it’s about clarity. Our mission is to transform Braze’s massive amount of data into a holistic analytics experience that feels intuitive, actionable, and, dare we say, delightful The Reporting team sits at the intersection of every major product area at Braze. We partner across the organization to bridge the gap between "sending a message" and "understanding its impact." You’ll be responsible for evolving our reporting platform to help marketers visualize trends and historical data effortlessly. Simultaneously, you’ll tackle the challenge of billing, turning complex financial workflows into transparent, seamless experiences Your work will directly impact thousands of marketers worldwide who design, build, and optimize their customer journeys with Braze, transforming complex technical capabilities into intuitive, powerful tools that drive meaningful customer connections

Requirements

5+ years of product design experience with a strong foundation in designing complex digital products, particularly those involving workflow creation, data visualization, or multi-step user journeys. You have demonstrated experience working within established design systems and understand how to balance consistency with innovation when designing for enterprise software environments
You approach design challenges with a systems mindset, naturally thinking about how individual features connect to create cohesive user experiences. You're comfortable navigating technical complexity and enjoy collaborating with engineers to understand implementation constraints and possibilities, often proposing creative solutions that are both user-friendly and technically feasible
Your design process is grounded in user research and evidence-based decision making. You instinctively seek to understand the "why" behind user behaviors and business requirements, using research insights to inform design decisions and measure the success of your solutions against real user outcomes
You excel at cross-functional collaboration, building strong relationships with product managers, engineers, researchers, and other designers. You operate as a strategic partner, influencing roadmaps and clearly communicating design concepts through visual artifacts and verbal storytelling, helping diverse stakeholders understand user needs and design rationale
You demonstrate strong craft skills across interaction design, visual design, and prototyping, with particular strength in creating detailed, thoughtful interfaces that handle complex information and workflows elegantly. You understand the importance of micro-interactions and information hierarchy in creating intuitive user experiences
You're organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs to engineering teams. You're comfortable working in ambiguous problem spaces and can break complex challenges into manageable design problems
Your portfolio showcases experience designing for complex applications or workflow tools, with clear examples of how your design decisions improved user outcomes and business metrics. You can articulate your design process, the constraints you worked within, and the impact of your solutions on both users and business goals

Nice To Haves

Experience designing marketing automation, customer engagement, or campaign management tools
Background in enterprise SaaS products, particularly those serving marketing or business operations teams
Experience with data visualization and analytics interface design
Understanding of email marketing, push notifications, or other digital messaging channels
Experience working in agile development environments with cross-functional product teams
Experience prototyping user experience concepts with AI tools

Responsibilities

Lead the end-to-end design for Braze’s reporting suite, evolving how thousands of global brands visualize aggregate stats and historical performance across every channel and campaign
Apply a deep understanding of information hierarchy and visual variables to create dashboards that don't just show data, but tell a story and enable customers to identify ROI-driving insights at a glance
Contribute to the Braze design system by establishing new patterns for data density, charts, and tables, ensuring they work uplevel and work harmoniously with our existing experiences
Collaborate closely with product managers, engineers, UX researchers, and fellow designers to navigate the technical constraints of real-time data ingestion, ensuring our high-fidelity designs are both performant and feasible at enterprise scale to serve diverse customer needs
Partner with UX Research to conduct usability testing on complex workflows, ensuring we are abstracting away technical "noise" while keeping powerful capabilities accessible to power users
Create high-fidelity prototypes and detailed interaction specifications that communicate design intent to engineering teams, ensuring seamless implementation of features that perform reliably at enterprise scale
Think systemically about how individual features connect across the broader Braze platform, designing solutions that work harmoniously with existing tools while preparing for future product evolution and customer growth
Present design concepts and rationale to cross-functional stakeholders and leadership to connect your craft to business outcomes and influence the roadmap, building alignment around user experience priorities and demonstrating how better reporting leads to better marketing strategies for our customers.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®