Senior Product Designer, Product Growth (Remote)

Ezcater•Boston, MA

4d•$146,000 - $187,000•Remote

About The Position

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. At ezCater, we care a lot about building incredibly helpful products that our customers, caterers, and delivery partners love to use. We're looking for a well-rounded Senior Product Designer who excels at distilling complex problems into delightful, holistic experiences. Someone who has a strong visual point of view and is a skillful problem solver who loves generating ideas with their team. As Senior Product Designer for Product Growth, you'll design end-to-end experiences that help users realize value quickly and consistently across the customer and account journey, driving acquisition, activation, retention, and expansion. The Product Growth pod leverages cross-functional collaboration and data-driven experimentation to deliver product innovations that fuel sustainable, scalable business growth. You'll regularly explore and refine concepts, then narrow to the best design solution by weighing potential impact and feasibility with your team. You'll report to the Senior Design Manager and be a key partner to product, engineering, data, research, and marketing collaborators in the Product Growth pod.

Requirements

5+ years of experience as a product designer, user experience designer, interaction designer, or similar role, with accompanying experience in visual/graphic design.
Experience designing for complex product surfaces and multi-step journeys, ideally including experimentation or growth-focused work.
Ability to drive design concepts from business strategy discussions through to day-to-day execution, connecting your work clearly to customer and business outcomes.
A transparent approach to working that invites others into the process and creates a welcoming venue for feedback.
A positive attitude and the ability to provide clear, constructive feedback, as well as regularly seeking feedback on your own performance.
Proficiency in Figma, FigJam (or similar collaboration tools), and prototyping tools. You keep up with the latest tools and are willing to share your knowledge with the team.
Experience designing with and contributing to a robust design system.
A detailed portfolio that showcases: How you've tackled complicated problems, The evolution of your design process from discovery through launch, and Clear customer and business impact (ideally including experiments or measurable outcomes).
Strong storytelling and communication skills, with the ability to bring others along through your process and align partners around a vision.
Soft skills that are as well developed as your design skills, including collaboration, facilitation, and relationship-building.
A sharp mind, a soft heart, and a large funny bone.

Nice To Haves

Experience designing for B2B audiences, marketplaces, or multi-sided platforms.
Experience in the restaurant, hospitality, or delivery industry.
Experience working on growth, lifecycle, or experimentation teams, including A/B testing and iterating based on data.
Experience with service design, logistics problems, or complex operational workflows.

Responsibilities

Drive innovative and creative approaches that can move the needle on our key growth initiatives (acquisition, activation, retention, expansion) alongside product, analytics, research, content, marketing, and engineering counterparts.
Partner with product, engineering, business partners, and research partners to establish a clear vision and strategy for your area that looks beyond a single experiment and considers the full customer journey and opportunity space.
Explore and refine concepts, then narrow to the best design solution by weighing data, customer insight, technical feasibility, and scope with your team.
Translate growth opportunities into cohesive user journeys across onboarding, activation, in-product education, engagement, and lifecycle touchpoints.
Work in Figma to deliver elegant solutions by crafting user flows, user journeys, wireframes, high-fidelity mockups, and prototypes.
Collaborate with product managers, data analysts, and researchers to develop hypotheses, design experiments (A/B tests and multi-variate tests), and iterate based on qualitative and quantitative learnings. You are comfortable exploring dashboards and experiment results yourself to uncover insights and tell clear stories with data.
Contribute directly to moving business metrics, using data to inform and validate your design decisions while balancing long-term product quality.
Raise the bar for the quality of design at ezCater through your design craft, facilitation, and workshop skills; help your team frame problems, explore divergent solutions, and converge on impactful outcomes.
Contribute to and advocate for our design system, ensuring experiences are consistent, scalable, and accessible across the product.
Foster a culture of inclusivity and accessibility in our products and within our organization, ensuring our solutions work well for diverse customers and use cases.

Benefits

Market competitive salary, stock options that you'll help make worth a lot
12 paid holidays, flexible PTO
401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources
remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
a tremendous amount of responsibility and autonomy
wicked awesome co-workers
Relish (and many more goodies) when you're in our office
knowing that you helped transform the food for work space

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