Senior Product Designer II

KFC•Plano, TX

About The Position

About Byte by Yum! Byte by Yum! builds the technology platforms that power the world’s most iconic restaurant brands. Our products support millions of restaurant team members globally, enabling faster operations, better reliability, and consistent execution at scale. Within Byte, the Smart Operations group focuses on the systems that run inside restaurants—where performance, reliability, and clarity matter more than novelty. This role sits within that group and partners closely with Product and Engineering to design mission-critical operational software used in high-throughput kitchen environments. Role Overview We are hiring a Senior Product Designer II to serve as the IC design lead for Byte’s Kitchen Display System (KDS) . This designer will own the end-to-end user experience for KDS, from problem framing through detailed execution, working in close partnership with Product Management and Engineering. This role is ideal for a senior designer with strong systems-level thinking who thrives in complex, operational domains. You will design experiences used in fast-paced, high-stakes environments, where clarity, speed, and reliability directly impact restaurant performance. This is a hands-on senior IC role reporting to the Design Manager for Smart Operations .

Requirements

5+ years of experience in product design, UX design, or interaction design.
Proven experience designing complex systems or enterprise-grade products , not just isolated features.
Strong portfolio demonstrating systems thinking, workflow design, and end-to-end ownership.
Experience designing for multi-role or operational environments
High bar for interaction design, information hierarchy, and usability.
Comfortable designing detailed flows, states, and edge cases for real-world use.
Strong proficiency with modern design tools (e.g., Figma) and design documentation practices.
Demonstrated ability to partner deeply with Product and Engineering.
Clear communicator who can explain design rationale and tradeoffs to technical and non-technical audiences.
Comfortable operating with autonomy and limited supervision within a defined product area.

Responsibilities

Support and lead UX design for the Kitchen Display System, aligning user needs, operational constraints, and product goals.
Frame complex, multi-role workflows (line cooks, expo, kitchen managers) into clear, usable experiences.
Partner with Product to shape requirements, challenge assumptions, and identify gaps or risks early.
Translate business and operational goals into coherent experience direction without over-indexing on feature-level design.
Design scalable, high-fidelity design for real-time, workflow-driven systems used in live kitchen environments.
Own end-to-end design across multiple KDS views and states, including station workflows, error states, and edge cases.
Create interaction models, patterns, and frameworks that support consistency across the KDS experience.
Deliver production-ready designs, specs, and prototypes that engineers can implement with confidence.
Act as the primary design partner for KDS Product and Engineering leads.
Facilitate design critiques, working sessions, and reviews to align across disciplines.
Communicate tradeoffs clearly, balancing usability, technical feasibility, and delivery constraints.
Ensure design intent and quality are preserved through implementation.
Design for operational environments where speed, legibility, and error recovery are critical.
Incorporate accessibility and usability best practices appropriate for shared, on-premise systems.
Anticipate failure modes and “unhappy paths,” ensuring the system remains usable under stress or degraded conditions.